The Contract Administration Manager will oversee the department's day to day operations, establish scalable processes and controls, and ensure the accurate, timely, and compliant administration of lease and loan contracts across the organization.
The Contract Administration Manager is responsible for the overall leadership, performance, and continuous improvement of the contract management department. The ideal candidate brings strong commercial finance experience, people leadership capability, process discipline, and the ability to balance operational execution with strategic department oversight
Job Duties/Responsibilities: - Lead and oversee the contract management function, including workload allocation, service standards, and operational performance.
- Manage and develop contract administration team members, provide clear expectations, training, feedback, and performance support.
- Ensure lease and loan contracts are onboarded and administered accurately and in accordance with company standards, internal controls, and audit requirements.
- Manage cash applications, reconciliations, pass-through payments and reporting, and other portfolio servicing processes in accordance with the company and accounting standards.
- Oversee complex account reconciliation, suspense items and pass-through payments.
- Establish, document, and maintain scalable department procedures and workflows.
- Monitor department metrics, reporting, and operational trends; identify risks, and opportunities for improvement.
- Serve as the primary resource for escalated contract administration questions, complex customer or program requirements, and cross-functional initiatives.
- Lead process improvement efforts, system enhancements, reporting initiatives, and special projects that improve accuracy, efficiency, and scalability.
- Ensure effective use of Aspire and related business applications; support system optimization, data integrity, and user adoption.
Characteristics: - Strong business acumen with the ability to connect department processes to broader company goals, customer experience, and financial outcomes.
- Proactive problem-solver, ability to identify root causes, recommend practical solutions, and lead change through implementation.
- Collaborative leadership style with the ability to create accountability, and develop a high performance team.
- Comfort operating in a fast-paced, growth-oriented environment with shifting priorities
Experience Requirements: - 5+ years of experience in equipment leasing, commercial finance, contract administration, or a related operational function.
- Prior leadership, supervisory, or department management experience.
- Strong understanding of lease and loan booking, contract administration, cash application, reconciliation, pass-through reporting, and portfolio servicing processes.
- Demonstrated proficiency with Aspire (LTI lease/loan accounting system) or similar lease accounting / servicing platforms.
- Proven ability to build, document, and improve operational workflows, procedures, controls, and reporting practices.
- High attention to detail, strong analytical judgment, and ability to manage complex, high-volume work with competing priorities.
- Excellent written and verbal communication skills with the ability to collaborate effectively across departments and levels of the organization.
- Advanced proficiency with Microsoft Excel and comfort working with business systems, reporting tools, and data-driven operational metrics.
