DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Continuously identify and remove waste, friction and frustration from operational processes and create mechanisms for pro-actively assessing the effectiveness and efficiency of processes

• Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput

• Support implementation of operational strategy and planning in-line with business/function and enterprise strategies

• Work with Analytics team to create or improve operational performance reports to provide insights to leadership and employees, monitor performance, workload, and resources

• Drive changes needed within systems through collaboration with technology and other related resources to advance processes and automation

• Collaborate with business partners across functions to ensure successful project implementation through the deployment of tools, processes, and personnel

• Manage relationships and communication between internal and external project management resources, stakeholders, and senior management

• Motivate team members and help create a culture of accountability

• Create and execute on-going Continuous Improvement training, coaching and development

• Ensure office employees and leaders focus on operational effectiveness and efficiency

• Identify and stay current on industry trends and emerging market conditions related to organizational effectiveness, Continuous Improvement, and enabling technologies

• Engineer processes to yield appropriate external service levels at appropriate costs while constantly optimizing resources

• Overall project delivery including coordinating and managing resources, ensuring effective change management, identifying, and mitigating risks, documenting processes, and communicating updates to a variety of stakeholders

• Create an analytical culture to improve decision-making and drive efficiency, quality, and profitability

• Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities

• Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• 6+ years of professional experience executing large, cross functional initiatives

• Minimum 3 years of experience using a continuous improvement framework within business operations such as Lean, Six Sigma or similar

• Minimum 3 years of project management experience.

• Bachelor’s Degree from an accredited college or university

Preferred Qualifications:

• Certification in Lean, Six Sigma and/or related methodologies

• Experience using business and data analytics to drive continuous improvement

• Strong change management capabilities with emphasis on team behavior change

• Excellent planning and project management skills with strong ability to effectively manage multiple cross-functional projects simultaneously

• Thrive in an ambiguous work environment with minimal supervision and ability to make timely decisions

• Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience

• Demonstrated leadership in a matrix organization, influencing without authority, conflict resolution skills, and ability to motivate and inspire team members to high performance levels

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.