Western & Southern Financial Group

Continuous Improvement Leader

Western & Southern Financial Group • $85K — $100K *
Cincinnati, OH 45238In-Person
Manufacturing & Automotive
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Management/Administration or equivalent experience
  • 3-5 years of experience in continuous improvement tools (Lean, Six Sigma)
  • Demonstrated calm and professional demeanor in demanding situations
  • Strong influencing skills with stakeholders
  • Outstanding communication skills adjusted for diverse audiences
  • Strong critical thinking and analytical skills
  • Willingness to learn and break old paradigms
  • Demonstrated leadership skills in coaching and guiding team members

Responsibilities

  • Partner with leaders to identify value stream improvement opportunities
  • Research current processes and gather data for analysis
  • Work with leaders to quantify benefits and prioritize initiatives
  • Scope and facilitate Kaizen events for process improvements
  • Act as project manager to ensure timely execution of action plans
  • Deliver status updates and reports to enterprise leaders
  • Coach and train associates on OpEx systems and tools

Benefits

  • Opportunity for coaching and professional development
  • Collaboration across enterprise business units and leaders
  • Engagement in a culture focused on operational excellence
  • Potential for impactful contributions to financial and operational goals
Full Job Description
Overview

Leads the scoping, prioritization, resourcing, facilitation, and execution of cross-enterprise value stream process improvements. Leads the development, deployment and maturity of the Western & Southern (W&S) Operational Excellence (OpEx) system across the enterprise. This position will collaborate with BU and SSU leaders, as well as the leaders of enterprise change disciplines and initiatives such as Organizational Change Management, Heart of Customer, Knowledge Management, and Project Streamline to ensure a holistic view of process improvement that utilizes the entire OpEx Model to deliver value efficiently. This role will work with enterprise leaders to identify improvement opportunities that have significant impact to the enterprise's financial position. Coaches and develops OpEx leads to drive the development and execution of standard operating practices supporting the business and shared service units financial and operational goals. It will link up the individual OpEx deployment areas to provide transparency and awareness of inefficiencies across value streams and work with leaders to prioritize and resource the improvement initiatives. It will then assume ownership of the initiative to ensure execution and implementation by acting not only as facilitator of the improvement event but also project manager of the resulting action plan.

Responsibilities

What you will do:
  • Partner with enterprise unit and change leaders to identify value stream process improvement opportunities
  • Research current state of the value streams and collect data in order to fully understand scope, interdependencies, and potential benefit
  • Work with enterprise leaders to quantify expected benefits, prioritize initiatives and obtain approval and resources to move forward
  • Scope, plan and facilitate Kaizen events (or other process improvement activities) to achieve expected benefits. Ensure the most appropriate change disciplines (Continuous Improvement, Knowledge Management, Automation, Customer Experience, etc) are used in solutions.
  • Function as project manager, using standard PM tools, to ensure timely execution of action plans and realization of benefit
  • Prepare and deliver status updates and final report-outs to enterprise leaders highlighting process changes and benefits achieved
  • Ensure organizational change management best practices are considered throughout responsibilities
  • Proactively pursue self-development and improvement in skill sets on a continual basis
  • Provides excellent customer service and searches for ways to increase customer satisfaction
  • Coaches and trains leaders ,managers associates and OpEx leads on the importance (why) and use (how) of OpEx systems, processes and tools to develop a culture of operational excellence
  • Guides OpEx maturity in the business with a hands-on approach to development and sustainment of tools, processes and systems as well as development of OpEx Leads.
  • Performs other duties as assigned.
  • Complies with all policies and standards.


Qualifications

  • Bachelor's Degree In Business Management/Administration or equivalent experience - Required
  • 3-5 years of experience utilizing continuous improvement tools (Lean, Six Sigma) to improve process efficiency and deliver customer value including facilitation of Kaizen events - Required
  • Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations - Required
  • Demonstrated influence with leaders and associates, including gaining the confidence and trust of others, sharing ideas in a compelling manner that gains commitment from others, and finding common ground and acceptable alternatives that satisfy the needs of multiple stakeholders. - Required
  • Outstanding communication skills, including listening, presenting, speaking and writing, adjusting communication content and style to meet the needs of diverse stakeholders. - Required
  • Strong critical thinking skills with the ability to conceptualize, analyze, synthesize, and evaluate data and information to draw accurate conclusions and make sound decisions. - Required
  • Organizational courage to hold peers and others accountable for results - Required
  • Willingness and eagerness to learn new concepts and break old paradigms - Required
  • Demonstrated strong customer focus and work ethic. - Required
  • Demonstrated leadership skills, including coaching, providing direction, influencing and guiding team members to a recommended course of action. - Required
  • Demonstrated history of executing with urgency, proficiency, and passion. - Required
  • Proficient in word processing and spreadsheet applications. - Required
  • Certified Project Management Professional (PMP)-PMI - Preferred
  • Lean Six Sigma Black Belt - Preferred
Work Setting/Position Demands:
  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.
Travel Requirements:
  • None

About Western & Southern Financial Group

Western & Southern Financial Group provides financial translators, helping to turn the complex into simple, practical financial solutions. work face-to-face with middle-market clients to help understand their needs and provide financial solutions designed to meet their goals.

Western & Southern Financial Group Careers

Join the vibrant team at Western & Southern Financial Group, a leader in the financial services industry known for its strong commitment to fostering professional growth and innovation. As part of our team, you will engage in meaningful work that directly contributes to our reputation as one of the most respected names in financial solutions.

Work You’ll Do

At Western & Southern Financial Group, you will find job opportunities that challenge and motivate you to leverage your skills and potential. Whether you are looking for a position in financial advising, customer service, or IT, our company offers a dynamic environment where career growth is supported and encouraged.

Innovate and Lead

Embrace the chance to work on projects that redefine industry standards while collaborating with a team of over 10,000 dedicated professionals. Our leadership is committed to nurturing a culture of innovation and diversity, ensuring that every team member has the opportunity to excel.

Professional Development

Western & Southern Financial Group is not just a company; it's a place where careers are built. Our employees enjoy access to comprehensive benefits and diversity training programs that promote professional development and personal well-being. From leadership workshops to networking events, we provide the tools necessary for you to advance your career.

Internship Programs

Kickstart your career with Western & Southern’s internship programs. These opportunities allow you to gain hands-on experience, build your resume, and understand the financial sector from the inside out. Interns work closely with experienced professionals, gaining insights that are crucial for future employment.

Join Our Team

Explore the array of job opportunities at Western & Southern Financial Group. We are continuously hiring and looking for individuals who bring creativity, innovation, and a strong work ethic to our team. With a focus on leadership development and employee satisfaction, we are dedicated to helping you achieve your career goals.

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Apply Now

Ready to take the next step in your career? Search open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to make a difference.

SEARCH WESTERN & SOUTHERN FINANCIAL GROUP JOBS

At Western & Southern Financial Group, we believe in empowering our employees to grow, innovate, and lead in every aspect of their career. Join us and be part of a team that values diversity, leadership, and the professional growth of its members. Discover the impact you can make in the financial services industry with Western & Southern.
Learn more about Western & Southern Financial Group
Size
4,700 employees
Industry
Finance & Insurance
* Ladders Estimates

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