Google

Content Strategist, gTech Users and Products

Google • $140K — $204K *
Sunnyvale, CA 94087In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 8 years in content strategy, knowledge management, or related program management.
  • Experience leading multiple, time-sensitive projects with attention to detail.
  • Familiarity with global teams and outsourced content production is a plus.
  • Expertise in building content plans and analyzing metrics to inform strategy.
  • Knowledge of AI-enabled content tools and emerging content formats.

Responsibilities

  • Design user help content experiences aligned with product goals and user insights.
  • Identify content support opportunities across user journeys through cross-product knowledge.
  • Oversee content creation and delivery across different channels and locales.
  • Serve as the main liaison to connect content strategies with business objectives.
  • Optimize content workflows using data analysis and industry best practices.

Benefits

  • Comprehensive health and wellness programs.
  • Flexible work hours and remote working options.
  • Generous time-off policies including paid parental leave.
  • Professional development and learning opportunities.
  • Employee assistance programs and mental health resources.
Full Job Description
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.
  • Experience leading multiple, time-sensitive projects with competing priorities, with attention to detail.

Preferred qualifications:
  • Experience working in global teams and with outsourced content production.
  • Experience in building content plans, analyzing metrics, and reporting on content effectiveness; ability to distill technically complex and cross-product features and user issues into digestible user content strategy.
  • Familiarity with AI-enabled tools for content management, editing or publication.
  • Comfortable with emerging content formats (personalized, interactive, motion-based, AI-driven, etc.), experience design and content quality moderation.
  • Proven ability to influence executive stakeholders and to communicate and collaborate well with cross-functional teams.


Responsibilities
  • Design help content experiences for users, aligned with product and support goals, informed by customer knowledge, performer/ industry data, technical capabilities and journey insights.
  • Use knowledge of cross-product interlocks to identify opportunities for content support across user journeys.
  • Ensure creation and delivery of content for supported channels across locales; drive and moderate output of AI-enabled content creation or publishing tools as relevant, and provide feedback to optimize tools related to AI automation. Draft or publish content in exception cases.
  • Act as the main contact point to understand how content can support product updates, business goals, and priorities; advocate for users with senior product support partners and product managers/engineers.
  • Optimize content and associated workflows/multimedia using data, industry best practices, and experiment-driven insights. Measure and report on effectiveness of support content experiences.


US: $140000 - $204000 (USD) 15% bonus target equity benefits

Learn more about benefits at Google .

About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Enterprise Technology
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ
GOOGL
* Ladders Estimates

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