Job DescriptionAs a Content Design Senior Associate in Auto Team, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
JOB RESPONSIBILITIES
- Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives.
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
- Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS
- 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
- Experience in creating content architectures, storytelling, and clear and concise writing.
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
- Proficient technical literacy in content platforms and understanding their impact on user experience.
- Adaptive learner in new financial services products and offerings.
PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS
- Demonstrated ability and interest in working beyond core content craft, including interaction design, prototyping, systems thinking, and end-to-end experience collaboration.
- Proficiency with accessibility requirements and customer-centric design practices.
- Experience leveraging AI tools or technology to optimize workflows and drive efficiency.
- Demonstrated ability to effectively articulate design rationale, trade-offs, and final decisions to diverse audiences.
- Ability to thrive in evolving or partially defined problem spaces, adapting quickly as requirements change.
- Exhibits a bias for action and strong time management discipline, consistently driving work forward.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
