Consumer Sales Manager

Location: Sugar Land, TX

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is hiring a Consumer Sales Manager who thrives at the crossroads of people leadership, operational execution, and revenue growth. If you've managed a consumer-facing team where closing the sale and delivering an exceptional experience were both part of the job, this role is a natural fit. You'll have full accountability for the location - the team, the day-to-day operation, the customer journey, and the commercial results. We're not looking to train someone on the fundamentals. We're looking for someone who already has a proven playbook and is ready to run it at a company with the infrastructure to support it.

What You'll Be Responsible For

- Oversee daily operations at a high-volume, consumer-facing service location - staffing, workflow, floor management, and delivery standards

- Own the sales results for your location, guiding your team to meet and exceed revenue targets through strong process and consistent execution

- Build a customer experience that converts - professional, personable, and designed to drive both immediate sales and long-term retention

- Lead your team through hands-on coaching, defined performance expectations, and a culture of accountability that shows up every day

- Monitor and respond to location KPIs - revenue, conversion rates, retention, and service quality - adjusting strategy based on what the numbers reveal

What We're Looking For

- 10+ years leading consumer-facing teams with a track record that spans both operations and sales - you've managed the experience and owned the number

- Demonstrated success hitting and surpassing revenue targets in a high-volume, service or membership-based environment

- A natural relationship with KPIs - you track them, present them, and use them to drive decisions, not just report them

- Background in retail, wellness, hospitality, or any premium consumer services environment is a strong advantage

- Proven ability to develop people and lift team performance over time - with specific outcomes you can speak to

Compensation & Benefits

- $100,000+ annually plus bonus incentives

- 90% employer-paid medical, dental, and vision coverage

- 401(k) retirement plan

- 10 PTO days to start, 15 after year one + 10 paid holidays