OverviewThe Consumer Lending Product Manager is responsible for defining and executing a modern, high0impact roadmap for the bank00s payment and consumer lending products for the consumer, small business and wealth segments. This role leads complex, cross0functional initiatives, manages vendor and network relationships, and drives performance through data-driven insights. The ideal candidate brings deep consumer lending expertise, strong execution leadership, and the ability to independently deliver end0to0end product outcomes that improve client experience and business performance.
Key Accountabilities
Product Strategy, Roadmap & Market Intelligence
- Own and evolve the end0to0end product roadmap00spanning personal loans, lines of credit, installment lending and other lending-related products and features. debit, credit, digital wallets, real0time payments, and lending-related payment experiences.
- Conduct ongoing competitive and market analysis to identify trends, emerging technologies, and differentiation opportunities.
- Integrate client research, behavioral insights, and lifecycle performance data to inform prioritization.
- Develop business cases and articulate the strategic rationale behind roadmap investments.0
Delivery Leadership & Technical Execution
- Independently lead cross0functional initiatives from discovery through launch, ensuring clarity of scope, requirements, timelines, and success measures.
- Translate business needs into technical and operational requirements
- Oversee testing, QA, risk assessments, and issue resolution to ensure frictionless client experiences.
- Partner with Technology, Operations, Fraud, Compliance, and Risk to deliver secure, compliant, scalable solutions.0
Commercialization, Go0to0Market & Sales Enablement
- Lead go0to0market planning for new features, enhancements, and lending-related capabilities.
- Collaborate with Marketing and Sales Enablement to develop positioning, frontline training, product collateral, and adoption strategies.
- Support pricing strategy, profitability optimization, and value proposition development.
- Champion client and frontline feedback to refine offerings and improve engagement.0
Vendor, Network & Performance Management
- Manage vendor/service performance, including delivery timelines, SLAs, and network rule adherence.
- Build and maintain product scorecards and dashboards; evaluate KPIs across penetration, utilization, performance, and client behavior.
- Recommend enhancements based on data-driven insights and partner feedback.
Key Competencies
Execution Leadership: Integrates efforts across functions and organizations; assigns clear accountability backed by appropriate authority; uses benchmarks and performance measures to track progress; translates business strategies into clear objectives and tactics; identifies specific action steps and accountabilities.
Collaboration: Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives.
Client Focus: Shares a compelling vision about the client experience; creates an environment which empowers associates to delight internal and external clients; identifies and acts upon client needs striving to deliver increased value.
Qualifications and Education Requirements
- Bachelor0s degree from an accredited college/university; advanced degree preferred.
- 5+ years of product management experience in financial services or retail banking.
- Strong understanding of consumer lending products, regulatory considerations and emerging technologies.
- Proven ability to independently lead complex product initiatives and manage cross-functional stakeholders.
- Experience with vendor management, integrations, and third0party financial services platforms.
- Strong communication, analytical, and strategic problem-solving skills.
- Experience supporting sales enablement and go0to0market execution preferred.
