Intuit Inc

Consumer Group Community Engagement Leader

Intuit Inc • $100K — $120K *
Tucson, AZ 85705In-Person
Consumer Technology
Less than 5 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in communications, business, marketing, sociology, or related field
  • Experience managing seasonal employees or contract workers
  • Ability to lead a customer-facing team, coaching for success
  • Passion for online communities, forums, and social media
  • Experience engaging with influential users on social media platforms
  • Understanding of online community engagement principles
  • Strong initiative with analytical and problem-solving skills
  • Exceptional written and verbal communication abilities
  • Demonstrated business acumen

Responsibilities

  • Manage quality of community engagement and strengthen Intuit's community presence
  • Lead a fast-paced team, emphasizing high performance and continuous improvement
  • Guide community engagement projects including events and campaigns
  • Translate customer feedback into actionable insights for business
  • Analyze community performance data to measure progress
  • Communicate key information between community teams and stakeholders
  • Drive customer satisfaction and community growth through collaboration
  • Engage with customers through authentic written communication
  • Exercise critical thinking to protect brand reputation
  • Execute plans addressing sensitive topics
  • Champion AI-enhanced workflows for process efficiency
  • Complete administrative tasks like payroll and scheduling

Benefits

  • Competitive compensation package with pay-for-performance rewards
  • Eligibility for cash bonuses and equity rewards
  • Comprehensive benefits offered
  • Commitment to fair pay across ethnicity and gender categories
Full Job Description
The Modern Operations team is seeking a collaborative and customer-obsessed leader to join our Consumer Group Community Team as the Community Engagement Manager. In this role, you will lead community engagement programs while providing guidance and performance management to our seasonal team of US and Canada Community Engagement Specialists, ensuring customers receive answers for their tax, personal finance, and product questions.

The Consumer Group Community Engagement Team supports Intuit's brand presence and voice in our online TurboTax and Accountants communities by monitoring the daily activity of all contributors and ensuring they receive the care they need. The team actively engages with community contributors and domain experts and is responsible for building and maintaining relationships to keep all channels thriving. The team runs numerous programs and initiatives designed to increase community participation, customer satisfaction, and trust. In addition to being brand ambassadors for the community channel, the Engagement Team also supports internal employees by delivering data and insights to stakeholders and guiding employee participation within the community.

Responsibilities

  • Manage the overall quality of community engagement and cultivate Intuit's presence within our communities
  • Lead within a fast paced, constantly changing environment while fostering high performance, continuous improvement, and seasonal team development through one-on-ones, operational meetings, and ongoing coaching and mentoring
  • Guide the execution of projects that drive community engagement, such as virtual events, seasonal campaigns, gamification initiatives, and top contributor outreach
  • Translate Voice of the Customer feedback into tangible insights to impact the business, surfacing findings on Intuit products to internal stakeholders
  • Leverage data to analyze community performance, while measuring progress toward goals
  • Synthesize and communicate key information between the team and internal stakeholders
  • Drive customer satisfaction and community growth through proactive programs and cross-functional collaboration
  • Engage with external and internal customers through authentic, natural written communication
  • Support the team by exercising good judgment and critical thinking to protect the reputation of the brand and to resolve customer issues
  • Execute response plans on sensitive, controversial topics
  • Champion adoption of AI-enhanced workflows to reduce friction and improve process efficiency
  • Review and complete administrative tasks such as payroll and schedules in a timely manner


Qualifications

  • Bachelor's degree required in communications, business, marketing, sociology, or related field
  • Experience directly managing seasonal employees or contract workers
  • Understanding of how to lead a customer facing team, while coaching to success
  • Passion for online communities, forums, and social media, personally or professionally
  • Experience interacting with influential users in online communities or other social media platforms (such as X, Facebook, Reddit, etc)
  • Understanding of online community principles and how to engage with a broad user base
  • Ability to quickly and creatively adapt to changing situations, while proactively developing solutions
  • Strong initiative with analytical, problem solving and troubleshooting abilities
  • Ability to effectively communicate with individuals possessing diverse knowledge levels and personalities
  • Demonstrated business acumen
  • Exceptional written and verbal communication skills and reading comprehension
  • Knowledge of the tax and/or personal finance industry a plus


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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