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Job Summary
The Product Manager II is responsible for the strategic planning, development, and management of a portfolio of banking products and services. This role plays a key part in defining business strategies, driving product innovation, and ensuring profitability and performance across multiple channels. The Product Manager II collaborates with cross-functional teams and senior leadership to plan, develop, implement and measure product and sales initiatives to increase overall product portfolio performance across all channels while enhancing the client experience, ensuring regulatory compliance, and maintaining a competitive edge in the market.

Essential Functions

• Design, develop, and enhance product portfolios that meet client needs and align with business goals.
• Maintain and communicate a 1-3-5 year product roadmap.
• Recommend pricing strategies, value propositions, and product positioning.
• Monitor and report acquisition performance trends on a daily, weekly, and monthly basis.
• Analyze market conditions and regulatory changes to inform product strategy.
• Ensure compliance and legal integrity of all product offerings.
• Conduct competitive analysis and forecast industry trends.
• Manage forecasting accuracy, performance metrics, and client impact assessments.
• Build and manage vendor relationships, including contract negotiations.
• Collaborate with marketing teams to plan and evaluate campaign effectiveness.
• Lead cross-functional business initiatives and manage project outcomes.
• Consult with senior leaders to gain alignment on product enhancements and innovations.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree Business, Finance, Marketing, or a related field or equivalent work experience (preferred)

Work Experience

• 3+ years experience in financial services or related industry (preferred)
• 3+ years experience in product development (preferred)

Licenses and Certifications

• Relevant industry certifications (e.g., Certified Product Manager, PMP) (preferred)

Skills

• Core responsibility involving lifecycle oversight, roadmap planning, and performance tracking.
• Driving product enhancements and identifying new opportunities in a competitive market.
• Leading and supporting teams through product changes, ensuring smooth transitions and adoption across departments.
• Understanding how banking products drive value and profitability.
• Designing products that meet client needs and enhance the customer experience.
• Monitoring market trends and competitor offerings to inform strategy.
• Ensuring product compliance and managing risk within regulatory frameworks.
• Using performance metrics and forecasting to guide product decisions.
• Understanding pricing, profitability, and financial modeling.
• Presenting ideas clearly to stakeholders and leadership.
• Working cross-functionally and gaining buy-in from diverse teams.
• Leading initiatives from concept through execution.
• Partnering with marketing to position products and evaluate campaign success.
• Managing third-party relationships and contracts.
• Applying sound judgment to make timely, data-informed product decisions.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.