Job Description:This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.
Responsibilities:- Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
- Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
- Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
- Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
- Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
- Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
- Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
Skills:- Consulting
- Problem Solving
- Program Management
- Project Management
- Reporting
- Collaboration
- Leadership Development
- Performance Management
- Presentation Skills
- Issue Management
- Oral Communications
- Process Design
- Process Performance Management
Line of Business Job DescriptionWe have an exciting opportunity for a Program Manager to join our Consumer AML Operations Change and Transformation team. The Program Manager will manage medium-large initiatives that may significantly impact on Consumer AML Operations initiatives that may significantly impact on Consumer AML Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Program Manager will work directly with management of the impacted business and operations area to set strategic direction of the project. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.
Responsibilities:- Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap
- Manages, leads and directs the work efforts at the portfolio level
- Adheres to and furthers the majority of the framework and structure for how the program and projects will operate
- Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
- Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
- Implements best-practice artifacts and routines to capture and manage the end to end plan of record
- Manages portfolio reporting at all levels
- Ensures stakeholder engagement and keeps them informed of progress
- Tracks and escalates risk and issues at the portfolio level
- Works with management to further process maturity in organization
- Serves as primary contact for new intake items for organizations
- Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
- Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls
- Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
- Integrates end-to-end business process into program planning and decisioning processes
- Ensures clearly defined responsibilities and accountabilities for key program/project roles
- Supports team members with escalations and impediments on projects
- Adhere and deliver on enterprise change management standards
Requirements:- At least 8 years of project/program management experience
- Experience managing People, Process, Technology Projects and understanding various technologies and infrastructure concepts
- Excellent project management skills, including the ability to prioritize work and meet deadlines
- Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
- Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
- Ability to manage and communicate with stakeholders
- Knowledge of structured project management methods
- Ability to challenge and influence stakeholders at senior levels
- Ability to lead cross-functional workgroups and champion initiatives
- Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
- Competent with Jira and confluence for project management in a waterfall and agile framework
Other Qualifications and Desired Skills:- Prior experience in Global Operations and/or CAML processes desirable Experience in planning, leading, delivering associate and client readiness plans
- Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
- Creativity - able to look at a problem from a new perspective and to develop new ideas and solutions
- Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
- Commitment to challenging the status quo and promoting positive change
- Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
- Excels in ambiguity
- Experience working in a global environment
- Bachelor's Degree or equivalent experience
- Certification in PMP, CSM, CPO and/or Agile Methodologies
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)
Pay and benefits information
Pay range
$113,100.00 - $170,900.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
