Microsoft

Consulting Program Director - Oil, Gas, & Energy

Microsoft • $140K — $268K *
Houston, TX 77084In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field.
  • 7+ years of project management experience or equivalent experience.
  • 15+ years of project management experience preferred.
  • Project Management Professional (PMP) certification is required.
  • Program Management Professional (PgMP) certification preferred.
  • Demonstrated experience in the Oil and Gas Industry.

Responsibilities

  • Manage strategic relationships with key customer stakeholders to ensure service delivery.
  • Lead solution delivery and ensure alignment with customer contracts.
  • Identify and address consumption gaps for tier 1 customers.
  • Collaborate with Sales on contract setup and fiscal responsibility.
  • Identify opportunities for business growth and accelerate cloud consumption.
  • Share knowledge and drive development of readiness programs.
  • Oversee project initiation and management for complex projects.

Benefits

  • Remote work arrangements with no days in the office required.
  • Opportunity for extensive travel to customer sites, primarily in Houston Area.
  • Engagement with high-level executive stakeholders.
  • Opportunity to impact industry practices and share knowledge globally.
  • Participation in significant, complex projects within a leading technology company.
Full Job Description
We are seeking a Consulting Program Director - Oil, Gas, & Energy within ISD, to join our team in a role that drives customer satisfaction and represents Microsoft at the highest levels. This position plays a critical part in analyzing customer feedback and advocating as the voice of the customer, working closely with senior and executive stakeholders to ensure delivery and resolution of complex delivery. You will lead the initiation and execution of complex multi-track programs for top-tier Oil and Gas customers by securing and coordinating delivery resources, managing detailed work breakdown structures, and driving alignment with customer plans and influencing long term strategies. This role also includes overseeing partner contracting processes, contributing to resource selection, and onboarding, shaping growth opportunity, and guiding the development of comprehensive program plans. You will manage key project metrics, risks, and financials while ensuring the timely and high-quality delivery of some of Microsoft's most impactful projects. Additionally, you will have the opportunity to contribute across domains and geographies, sharing knowledge and influencing industry practices.

In this role, you may be located in Houston, Texas. The role offers remote work arrangements with 0 days per week in-office and requires 50-75% travel to customer sites that are typically in the Houston Area.

Responsibilities

Account Delivery Management
  • Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track, and key issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates the current view of delivery to customer executives on regular cadence, as appropriate.
  • Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, and delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.
  • Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecasts.
  • Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

Business Growth
  • Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.
  • Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposals (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to the rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

Closure
  • Contributes across areas, regions, and/or world-wide levels to share knowledge, support others (e.g., Ready), and impact industry. Drives development and delivery of readiness programs (e.g., workshops, conferences).
  • Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, and Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and broadly sharing lessons learned (e.g., leading transformative projects, sharing stories with executives, developing case studies). Creates and suggests improvements to intellectual property (IP), provides feedback to managers on team member performance, and conducts close-out interviews with team members.

Contracting
  • Oversees process for customer and partner resources (e.g., contractors, vendors) by providing input in partner briefings, partner candidate interviews, and identification and acclimation of partner resources to the team. Oversees negotiation and structuring of fixed-fee subcontractor contracts. Oversees customer contract Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing.

Initiation
  • Drives project initiation for projects of extremely high complexity (e.g., high profile, visible worldwide impact, extremely high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
  • Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.

Intellectual Property (IP)
  • Leads others in the use of intellectual property (IP) by providing recommendations for improvement including submitting new IP, contributing to complex IP, and driving standardization across IP (e.g., statements of work [SOWs], work breakdown structures [WBS] by enforcing use of processes and artifacts with team members. Structures projects considering IP reuse from the beginning.

Monitoring and Controlling
  • Manages stakeholder communications with Chief Executive-level executives on project health, issues, and financial performance for large, complex deals throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements and adapting the plan accordingly. Establishes formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders. Produces executive summaries and presents to executive audiences.
  • Orchestrates and oversees a broad range of project metrics on the largest, most complex projects with extremely high visibility (e.g., Vice President-level, global impact) through others. Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success and adapts to high-impact changes throughout the project lifecycle.
  • Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics across the largest, most complex, and critical projects by applying quality management techniques for collecting data (e.g., benchmarking, interviews), monitoring output and implementing corrective action while proactively ensuring time and resources needed to mitigate quality risks. Manages Conditions of Satisfaction (COSs) to create required deliverables. Contributes across projects to provide peer guidance where needed.
  • Discusses and confirms customer change control at kickoff, anticipates changes, and proactively addresses by probing to ensure change can happen smoothly, early in the process. Tests process before initiating formal change.
  • Oversees and proactively manages risks and issues within and projects of extremely high complexity, leveraging previous experience and subject matter expertise to evaluate trends in risks and optimize mitigation strategies across projects for high-impact risk scenarios using qualitative analyses (e.g., probability, impact, urgency) mitigation plan for high impact/probability risks. Leads critical recoveries and engages in resolving escalations across other critical projects and ensures tools are updated. Manages issue closure as a high priority and utilizes contingency planning to proactively respond when risks become issues.
  • Manages finances for high-impact projects with large, complex scopes and budgets by balancing funding and resources across workstreams, performing deep analyses, and leveraging success expectations experience and expertise. Proactively aims to reduce success expectations and improve delivery margin without impact to quality or customer experience and understands the impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).

Planning
  • Oversees and provides input into the development of detailed project management plans to drive predictable delivery for the largest, most complex, and critical projects, leveraging deep expertise and experience and to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Drives overall strategy for project delivery and trains Microsoft and customer teams to proactively manage change as needed. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline).
  • Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders, as well as other Consulting Project Managers, for teams of high complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings) and may act as a lead project manager. Proactively engages broad set of internal and external stakeholders, including those who are impacted by project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.

Presales
  • Leads pre-sales process for extremely high-impact projects by articulating the business value proposition associated with the project/change, evaluating associated complexities and risks to ensure feasibility of commercial offer, and reviewing work of peers for quality. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.

Relationship Development
  • Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by driving knowledge sharing across geographies to build compliance capability of others.
  • Engages senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with deep subject matter expertise. Prevents and manages complex escalations through strategic and targeted communications with Chief Executive-level executives and delivers difficult messages as needed. Leverages brokering skills to assist other project managers in strategic communications. Collaborates with internal teams to manage overall customer relationships and plan mitigation strategies as needed.
  • Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level, analyzing customer feedback, and leveraging trusted relationships with senior and executive leaders to function as the voice of the customer and ensure resolution of challenged deliveries. Manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly. Oversees the creation of Success Expectations and Customer and Partner Experience (CPE).


Other
  • Embody our culture and values.


Qualifications

Required/minimum qualifications
  • Bachelor's Degree in related field AND 7+ years experience in project management OR equivalent experience.

Additional or preferred qualifications

  • Bachelor's Degree in related field AND 15+ years' experience in project management
    • OR equivalent experience.
  • Project Management Professional (PMP) certified and Program Management Professional (PgMP) certification.
  • Demonstrated experience in the Oil and Gas Industry.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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