McKesson

Consulting Product Educator

McKesson$90K — $120K *
US-AnywhereRemote in Tennessee, US
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience in healthcare, life sciences, or clinical research
  • Proficiency in training delivery and user-facing support
  • Experience in digital transformation and AI-related initiatives preferred
  • Familiarity with enterprise clinical systems (e.g., CTMS, Veeva) strongly preferred
  • Background in consultative or stakeholder-facing roles desired

Responsibilities

  • Serve as a subject matter expert on clinical research systems and workflows
  • Partner with cross-functional teams to align product capabilities with business goals
  • Design and deliver user-centric training programs and support materials
  • Drive user adoption of digital tools, focusing on sustainability
  • Collect user feedback to inform ongoing product enhancements

Benefits

  • Remote work opportunity based in the United States
  • Professional development through ongoing training opportunities
  • Cross-functional collaboration with diverse teams
  • A role with a focus on user impact and operational excellence
Full Job Description
The Consulting Product Educator is responsible for driving successful adoption and utilization of SCRI's clinical research technologies by combining deep product expertise with user-focused training and consultative support. This role serves as a critical bridge between product, IT, and business teams - translating complex systems and workflows into practical, user-friendly guidance.

At the P4 level, this individual operates with a high degree of independence, partnering cross-functionally to support digital transformation initiatives, including AI-enabled solutions, and ensuring end users are equipped to effectively apply tools in their day-to-day work. Success in this role is measured by user adoption, workflow optimization, and overall impact on business operations - not just delivery of product capabilities.

Duties include but are not limited to:

Product Expertise & Consultative Support
  • Serves as a subject matter expert across clinical research systems, workflows, and integrations
  • Partners with product managers, IT, and business stakeholders to understand system capabilities and upcoming enhancements
  • Provides consultative guidance to end users and teams on how to effectively leverage tools within real-world workflows
  • Supports troubleshooting, issue resolution, and practical application of system functionality

Training & Enablement
  • Designs and delivers engaging training programs (live, virtual, and on-demand) tailored to varied user audiences
  • Develops clear and user-friendly enablement materials including job aids, quick reference guides, and documentation
  • Facilitates workshops, onboarding sessions, and office hours to support continuous learning and adoption
  • Translates complex technical concepts into simple, actionable guidance for non-technical users

Adoption & Digital Transformation
  • Drives adoption of enterprise platforms and digital solutions, ensuring sustainable usage across business functions
  • Identifies gaps in user adoption, workflow inefficiencies, and training opportunities
  • Partners with stakeholders to support rollout and enablement of new tools, features, and AI-driven capabilities
  • Collects and synthesizes user feedback to inform product improvements and prioritize enhancements

Cross-Functional Collaboration & Delivery
  • Collaborates with cross-functional teams (Clinical, Finance, IT, Quality) to align product usage with business goals
  • Supports system implementation activities including UAT, configuration validation, and deployment readiness
  • Facilitates workshops and working sessions to align workflows, requirements, and user needs
  • Contributes to continuous improvement efforts related to training, documentation, and product experience

Operational Excellence
  • Manages multiple priorities and initiatives in a fast-paced environment
  • Tracks and reports on adoption metrics, training effectiveness, and user engagement
  • Ensures timely completion of deliverables and alignment with project timelines
  • Performs other duties as assigned


Mandatory: The following are mandatory expectations of all SCRI employees.
  • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."
  • During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.


Minimum Qualifications:
  • 5+ years of relevant experience
  • Experience supporting healthcare, life sciences, or clinical research environments required
  • Experience delivering training, enablement, or user-facing support required
  • Experience supporting digital transformation or AI-enabled initiatives strongly preferred
  • Experience working with enterprise clinical systems (CTMS, Veeva, etc.) strongly preferred
  • Experience in consultative or stakeholder-facing roles strongly preferred


Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience.
  • Understanding of clinical research operations, workflows, and supporting technologies
  • Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
  • Knowledge of Agile methodologies, SDLC, and product lifecycle processes
  • Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
  • Knowledge of AI-assisted learning methodologies and adult learning principles.
  • Understanding of prompt engineering fundamentals for business users.
  • Knowledge of AI-driven content creation, knowledge management, and learning technologies.
  • Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

Skills: The proficiency to perform a certain task.
  • Understanding of clinical research operations, workflows, and supporting technologies
  • Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
  • Knowledge of Agile methodologies, SDLC, and product lifecycle processes
  • Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
  • Knowledge of AI-assisted learning methodologies and adult learning principles.
  • Understanding of prompt engineering fundamentals for business users.
  • Knowledge of AI-driven content creation, knowledge management, and learning technologies.
  • Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

Abilities: An underlying, enduring trait useful for performing duties.
  • Understanding of clinical research operations, workflows, and supporting technologies
  • Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
  • Knowledge of Agile methodologies, SDLC, and product lifecycle processes
  • Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
  • Knowledge of AI-assisted learning methodologies and adult learning principles.
  • Understanding of prompt engineering fundamentals for business users.
  • Knowledge of AI-driven content creation, knowledge management, and learning technologies.
  • Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.


This is a remote position based in the United States. Relocation and visa sponsorship are not available.

Interested candidates should submit their application through https://www.scri.com/careers/. Applications will be accepted through July 16th, 2026. Please ensure all required materials are included as outlined in the posting.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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