Must Have Technical/Functional Skills
We are seeking an experienced Business Consultant / Senior Business Analyst to lead strategic platform evaluation and transformation initiatives across enterprise applications. The ideal candidate will possess extensive consulting experience, strong business analysis capabilities, and proven expertise in evaluating customer service and case management platforms.
This role requires close collaboration with executive stakeholders, business users, vendors, and technology teams to assess current business processes, identify improvement opportunities, evaluate technology solutions, and provide executive-level recommendations that support business transformation objectives.
Consulting Skills
• Business Transformation
• Digital Strategy
• Platform Assessment
• Process Optimization
• Organizational Change Management
Business Analysis
• Requirements Gathering
• Process Mapping
• Gap Analysis
• Use Case Development
• User Story Creation
Financial Analysis
• Business Case Development
• Cost-Benefit Analysis
• ROI Analysis
• TCO Modeling
• Financial Comparison Frameworks
Project Management
• Project Planning
• Risk Management
• Stakeholder Management
• Executive Reporting
• Workshop Facilitation
Communication Skills
• Executive Presentations
• Vendor Management
• Stakeholder Facilitation
• Negotiation
• Written & Verbal Communication
Required Qualifications
• Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or related field.
• 10+ years of consulting, business analysis, or industry experience.
• Proven experience leading enterprise application assessment and transformation programs.
• Strong experience in business process analysis and requirements management.
• Demonstrated experience working with executive leadership and cross-functional stakeholders.
• Experience developing executive presentations and strategic recommendations.
• Strong a nalytical, facilitation, and problem-solving skills.
Required Experience
• Experience migrating or modernizing multiple enterprise application platforms.
• Experience conducting platform evaluations and vendor assessments.
• Experience creating business cases, vendor scorecards, and executive recommendations.
• Experience documenting current-state and future-state business processes.
• Expertise in facilitating stakeholder interviews and executive workshops.
• Experience performing financial analysis, ROI studies, and cost-benefit assessments.
• Proven ability to lead organizational change and transformation initiatives.
Preferred Experience
Experience evaluating and selecting one or more of the following platforms:
• Zendesk
• Salesforce Service Cloud
• Microsoft Dynamics 365
• ServiceNow
• Oracle Service Solutions
• Pega Customer Service
• Other CRM, Customer Service, or Case Management platforms
Salary Range: $110,000 -$130,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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