Day in the Life:

Serve as the primary relationship owner for an assigned portfolio of subscription clients, delivering a professional, responsive, and strategically aligned consulting partnership.

• Lead recurring client meetings to assess objectives, confirm priorities, manage expectations, and communicate next steps and outcomes.

• Independently advise clients on campaign prioritization, sequencing, timing, and channel mix within approved program offerings, using performance insights and best practices.

• Translate client goals into actionable campaign plans and guide clients through trade‑offs related to timing, scope, channel selection, budget, and operational constraints.

• Own end‑to‑end campaign lifecycle delivery, including planning, coordination, approvals, deployment, and post‑campaign reporting.

• Interpret campaign performance results; identify trends, risks, and opportunities; and translate insights into client‑facing recommendations tied to measurable outcomes.

• Maintain a forward‑looking campaign calendar ensuring delivery is on time, within scope, and aligned to program standards.

• Lead cross‑functional coordination across consulting, operations, data/segmentation, creative, production, vendors, and client stakeholders to ensure clarity on requirements, timelines, ownership, and dependencies.

• Communicate decisions clearly and influence partner teams to resolve issues and deliver commitments.

• Proactively identify execution risks or bottlenecks and recommend solutions to maintain progress and client satisfaction.

• Manage client communications during unforeseen issues; resolve standard issues independently and escalate when scope, cost, or risk thresholds are exceeded.

• Monitor subscription engagement and utilization; recommend actions to improve adoption and demonstrate value and ROI.

• Identify upsell, cross‑sell, and expansion indicators within existing offerings and collaborate with Marketing Consultants on advanced engagements.

• Support renewal readiness through documented outcomes and clear articulation of value delivered.

• Coordinate SOW, SLA, and billing inputs using approved templates and workflows; ensure accurate documentation and timely handoffs.

• Exercise independent judgment within defined program offerings while adhering to established policies, templates, and service standards.

Qualifications:

• 3–5 years of experience in client‑facing campaign management, marketing program management, or consultative service delivery.

• Demonstrated experience translating client objectives into multi‑channel campaign plans with measurable outcomes.

• Strong understanding of digital marketing channels and campaign analytics.

• Experience with CRM systems and marketing automation platforms (e.g., Salesforce, HubSpot, or equivalent).

• Familiarity with consumer data segmentation, performance reporting, and data‑driven optimization.

• Knowledge of financial institution products, consumer needs, and applicable marketing and regulatory considerations.

• Strong project management, organizational, and prioritization skills.

• Excellent communication and presentation skills with the ability to collaborate and influence cross‑functional partners.

• Proven ability to manage multiple initiatives simultaneously while meeting deadlines and quality standards.

• Position may require less than 25% travel per year.

Education:

• Bachelor’s degree in marketing, communications, business, or related field.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions