Key Responsibilities

Job Description Summary

Job Description

Key Responsibilities: 

• Analyzes customer, business, and product information to identify needs, trends, pain points, risks, and opportunities, and translates findings into clear recommendations for product and technology partners.

• Supports the definition of technology capabilities and incremental product changes by documenting needs, mapping outcomes to capabilities, and applying shared analysis frameworks and artifacts.

• Partners with Product Managers, UX, Technology, and Architecture to evaluate solution options, clarify tradeoffs, and assess alignment with target architecture, technical guardrails, and business intent.

• Conducts data-driven discovery and outcome analysis by using usage, performance, and outcome data to identify opportunities, measure results, and generate actionable insights and recommendations.

• Collaborates on experiments, validation activities, and discovery work to help assess customer needs, business value, and product performance.

• Conducts ongoing analysis of industry trends, competitor activity, and emerging technologies, translating findings into recommendations, business cases, and decision support materials.

• Supports alignment between technology direction and business strategy by helping connect business objectives to product, capability, and technology considerations.

• Decomposes business plans and strategic objectives into outcomes, value drivers, capabilities, and analysis artifacts that support product and technology decision-making.

• Supports strategic planning and early discovery by gathering high-level business requirements, organizing inputs, and helping define scope through meetings, workshops, and cross-functional sessions.

• Evaluates and helps prioritize business requests by assessing business value, impacts, dependencies, risks, and alignment to existing plans and delivery sequencing.

• Plans and collaborates with business and technology partners to conduct moderate-complexity analysis and build artifacts that support recommendations and deliverables.

• Quantifies potential benefits, impacts, risks, and considerations associated with transformation efforts, innovation initiatives, and proposed product or capability changes.

• Executes defined work within medium- to lower-complexity projects or engagements that result in recommendations, analysis, and business-case support.

• Applies emerging technology knowledge to assess use cases, analyze feasibility and value, and support ethically sound, data-informed recommendations.

• Maintains working knowledge of relevant business functions, technology developments, and initiatives to identify where conflicts and synergies exist across products, capabilities, and business needs.

• Partners with vendors and external parties, as needed, to gather information and evaluate whether products or capabilities may meet business and technology requirements.

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager or above.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information systems, or a related field are preferred.

License/Certification/Designation: Technology certifications or designations are not required but encouraged.

Experience: Eight to ten years of experience delivering technology-enabled business solutions and transformational change across industries, platforms and lines of business within the insurance and/or financial services industries or equivalent experience as a management consultant for a mid-to-top-tier consulting firm (i.e., Accenture, Deloitte, etc.). Wide career experience as a consultant in operations or within proximity to operations, with a 30:70 ratio of business to technology experience, working with the technology lifecycle, including delivery and cost of ownership and experience developing roadmaps and business cases and executing projects through to completion.

Knowledge, Abilities and Skills: Strong analytical and communication skills and planning knowledge. Ability to influence, build relationships, negotiate, and set priorities. Solid executive presence. Insurance/financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Hybrid to normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.