The role is designed to absorb growing and newly transitioned work, strengthen co-plan ownership and backup coverage, reduce concentration of complex work among existing plan owners, and support accurate and timely compensation outcomes during recurring and peak processing periods.

• Serve as the Plan Owner for NWAG Profit Share as the plan transitions from Finance, including learning the existing process, documenting requirements and controls, stabilizing administration, and establishing sustainable co-owner and backup coverage.

• Support ownership and co-ownership of complex Standard Variable and Base Compensation plans, including Base Commissions, Commercial Line Profit Share, Surety Profit Share, CL MM OCP, and related OCP/EGP work, based on the approved plan-owner alignment.

• Provide additional validation and processing capacity for plans with high payment impact, complex calculations, multiple lines of business, or significant stakeholder visibility.

• Learn and apply the business rules, system workflows, data dependencies, timing requirements, and historical context associated with assigned plans.

• Perform complex calculations, data preparation, reconciliation, validation, and quality review using advanced Excel and other applicable tools.

• Analyze plan results, identify discrepancies or unusual trends, determine root cause, and recommend corrective action before payments or results are finalized.

• Participate in UAT, requirements clarification, defect research, and issue resolution for assigned plans and related technology changes.

• Coordinate with plan owners, co-plan owners, backups, Compensation Design, Technology/IT, Finance, Business Insights, and business partners to resolve issues and maintain processing continuity.

• Support the transition of appropriate recurring reporting to Business Insights while retaining the ability to produce ad hoc analysis and reporting needed for plan administration, validation, issue resolution, and commission-impact analysis.

• Contribute to documentation, process standardization, knowledge transfer, and cross-training to reduce key-person dependency and improve plan resilience.

• Establish and maintain clear ownership, co-ownership, backup, and escalation expectations for assigned plans.

• Support peak-period capacity planning and flex across Standard Variable and Base Compensation work as demand, timing, and priorities change.

• Identify opportunities to simplify, automate, or improve recurring calculations, validation, reporting, and documentation activities.

• Contribute to continuous-improvement initiatives and recommend practical improvements that reduce manual effort, rework, operational risk, or processing time.

• Participate in stakeholder communications and provide clear status, risks, decisions needed, and next steps for assigned work.

• Perform other responsibilities as assigned.

The role is expected to report to the Manager, Process Management and operate primarily within the Standard Variable and Base Compensation POD.

Initial work is expected to include:

• NWAG Profit Share ownership following the Q4 transition from Finance

• Base Commissions co-ownership and expanded backup depth

• Commercial Line Profit Share co-ownership or ownership transition, as determined through onboarding and capacity planning

• CL MM OCP ownership as the plan matures

• Surety Profit Share co-ownership and related coverage

• Additional support for OCP/EGP and other complex Standard Variable Compensation work during peak processing periods

The final plan-owner, co-plan-owner, and backup assignments will be maintained in the approved plan-owner documentation and may evolve as training, capacity, and business demand change.

• Advanced Excel capability, including the ability to use formulas, data validation, reconciliation techniques, and analytical tools to evaluate complex compensation results. An Excel proficiency assessment is required as part of the hiring process.

• Strong analytical, critical-thinking, and problem-solving skills.

• Ability to understand and administer complex compensation rules across multiple lines of business and processing cycles.

• Ability to investigate discrepancies, interpret data, identify root causes, and make sound recommendations.

• Comfort learning SAP-based workflows, manual processes, data dependencies, and technology-supported compensation administration.

• Ability to participate effectively in UAT, requirements discussions, defect investigation, and technology change activities.

• Strong written and verbal communication skills, including the ability to explain complex compensation results and risks to nontechnical partners.

• Ability to manage judgment-heavy, high-accuracy work under recurring and peak-season deadlines.

• Ability to work across teams and build effective relationships with Compensation Design, Technology/IT, Finance, Business Insights, and business partners.

• Willingness and ability to document processes, develop backup capability, and transfer knowledge to others.

• Data Analytics certification is required for new team members, consistent with the team's evolving technical capability expectations.

• Experience in compensation, incentive administration, commissions, financial operations, payroll, or another high-accuracy operational environment.

• Experience administering or analyzing variable compensation, profit share, commissions, or other complex financial calculations.

• Experience with SAP, SQL, macros, Power BI, Power Automate, or similar data and automation tools.

• Experience supporting technology implementations, UAT, requirements, defects, or process improvement.

• Experience transitioning work between organizations or stabilizing a newly assumed process.

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Job Description Summary

Job Description

Key Responsibilities:

• Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.

• Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.

• Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements. 

• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.  

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.

• Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes. 

• Mentors, educates and trains others on the use of process design techniques, methods and tools.

• Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.

• Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.

• Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.

• Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager/Director and does not have direct reports. 

Typical Skills and Experiences:

Education: Undergraduate degree in business, mathematics or related field preferred.

License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.

Experience: Typically, eight or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains and comprehends business process operations or redesign techniques, methods and tools. Understanding of trends to support process design and operations to improve performance.

Must have demonstrated expertise in process analysis, process design and process implementation. Demonstrated knowledge of project management concepts and techniques required. Proven understanding of customer business environment. Proficiency in process development or process operations preferred. Proven leadership skills including ability to virtually lead teams.  Strong ability to work with process vendors in the delivery of project solutions.  Possess strong communication skills and  the ability to make decisions and recommendations on process strategies.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and HR Business Officer.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. 

We currently anticipate accepting applications until 09/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,click here.

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