Job DescriptionThe Senior Consultant is responsible for maintaining overall knowledge of products and services offered by ABS and supporting internal and external clients.
What You Will Do:- Consults with clients on system implementation according to their needs to determine data and training requirements and assists in constructing the time schedules for project plans.
- Confers with clients and determines and itemizes needs of their business processes that require system adaptation.
- Constructs specifications on modifications that can be incorporated as additional functionality into the system.
- Acts as liaison between clients, account management, and product development.
- Manages consulting projects and ensures their completion according to time schedules and budgets.
- Performs training of clients' personnel in all specific areas of the software functionality.
- Performs product system installations in client offices and vessels.
- Assists product support group with technical issues via telephone or on-site to resolve clients' questions on performing specific tasks.
- Leads and assists in the internal training of ABS employees.
- Participates in the final phases of new system functionality testing to ensure correctness and compliance with client's requirements.
- Maintains and updates projects in the project management system.
- Performs process mapping of client business processes and develops, recommends, and implements process changes.
- Liaison with ABS on data transfer between ABS applications.
- Provides additional training, guidance, and leadership to non-Senior Consultants.
What You Will Need:Education and Experience
- A minimum of a bachelor's Degree or the equivalent in work experience and training.
- A minimum of 5 years of experience is preferred.
Knowledge, Skills, and Abilities
- Experience with wide area networking and telecommunications.
- Experience in the marine or offshore industry.
- An expert in at least one of the areas covered by the software, i.e., maintenance, purchasing, installations, etc.
- Ability to learn the ABS Health, Safety, Quality, and Environmental Management Systems.
Reporting Relationships:Reports to a manager, director, or executive-level position and does not have any direct reports.
Travel:While the position is remote, regular travel (50%+) to client sites is a core part of the role.
About Our Benefits ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements.
Other This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs
