ECIM Activation & Enablement

Thisis a business lead role on theCustomer Activation and Enablementteam within the excitingCustomer Strategy & InnovationOffice.

You willberesponsible forthe delivery ofdata to enablepersonal and reassuring customer communications.You willdrive work forward from requirements to delivery andensureour data outputs aredelivered with the customer in mind. You can blend technical and interpersonal skills to ensure seamlessutilizationof customer data.

• Lead a portfolio of work aligned to key business units, prioritizing initiatives that strengthen the customer experience through data-driven communications.
• Partner with stakeholders to understand business objectives and translate them into clear, actionable audience and data requirements, while helping them navigate related impacts and considerations.
• Design and deliver the data solutions that power personalized customer communications across channels, including email, paid media, and direct mail.
• Champion a customer-centric approach, ensuring audience data solutions are built with the customer experience at the forefront.
• Drive continuous improvement by identifying and implementing enhancements to data, tools, processes, and governance.

KeySkills:

• Communicate clearly and build strong relationships with internal partners
• Highly collaborative and consultative, comfortable working across partners to turn ideas into action
• Initiate and lead process and quality improvement efforts
• Manage portfolios and project efficiently
• Ability to adapt quickly
• Understand data architecture and apply data models as needed
• Embraces change and brings a thoughtful, strategic perspective to evolving business needs
• Brings knowledge of customer data, which is a plus

We are a versatile group of individuals, working together to meet the needs of our partners and customers.If you have the drive and desire to be part of a customer centric and data enabled culture, we want to hear from you.

#LI-MS2 #LI-REMOTE

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Job Description

RELATIONSHIP: Reports to Manager/Director/AVP. May have direct reports based on organizational structure. May be responsible for virtual/project teams.

JOB RESPONSIBILITIES:

1. Responsible for management of projects to deliver analytic and operational capabilities and solutions.

2. Leads the development of business processes and system functional, non-functional and information requirements

3. Responsible for all business decisions for the project.

4. Coordinates the efforts of the Business Subject Matter Experts (SMEs), conducts the Business Alignment and Scoping sessions.

5. Ensures the strategic intent and stakeholder needs are documented and gains consensus on the business objectives, expectations and assumptions

6. Conducts business implementation planning sessions

7. Conducts post implementation checkpoint with business units to ensure best in class solutions are implemented

8. Ensures appropriate communication/training regarding project status and project documentation is created

9. Performs other duties as assigned.

JOB REQUIREMENTS:

Education: Post graduate studies preferred.

Licenses/Designations: N/A

Experience: Typically 5 or more years experience in data warehousing, statistical analysis and marketing/customer data models and queries. Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.

Knowledge: Expert knowledge in the theory and application of computer based analytical tools. Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

Skills/Competencies: Capacity for the development, evaluation and utilization of state-of-the art techniques and methodologies on new application challenges. Excellent problem solving, analytical, research and quantitative analysis skills. Verbal and written communication skills for interaction with client, work teams, vendors and associates. Proficiency in developing ad hoc queries using SQL.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the: VP and HR VP.

JOB CONDITIONS:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 11/2012 CB, PYC

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage,paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,click here.