Role Overview

This role sits at the intersection of client service, business development, operations management, and administrative support for Teneo in Calgary's rapidly expanding Strategy & Communications business.

As the Consultant & Operations Manager, you will manage how the office functions seamlessly and keep the team organized while supporting client work through research and information gathering. You will partner closely with senior leadership and account leaders to identify process improvements, bring increased structure, and offer insights into how the business operations can improve.

This is a high-impact role for someone who is impeccably organized, who thrives in a fast-paced and demanding professional services environment, and who enjoys solving complex operational challenges that directly influence client delivery.

The ideal candidate brings experience in corporate communications and marketing, office management, executive assistance, professional services, or high-performance, team-based environments who bring a strong operational and analytical mindset. An established professional network and work experience in Calgary, Edmonton, and/or Vancouver is considered an asset.
Key Responsibilities
Business Operations & Planning

• Proactively identify and resolve problems - this means you are adept at seeing around corners with the ability to anticipate needs and close gaps.
• Lead the logistical, operations, and supplies procurement for a team of 6 - 8 people in a downtown Calgary office location.
• Support the planning and execution of marketing events and client gifting initiatives.
• Build strong relationships across the firm to understand evolving needs and priorities; collaborate closely with Office Managers, Executive Assistants, and Chiefs of Staff across the Teneo network to ensure alignment.
• Identify gaps and optimize deployment to improve efficiency and delivery outcomes.
• Contribute to broader operational planning and decision-making across the firm.
• Support business development efforts and strategic initiatives in Calgary and western Canada.
• Build and use AI, automation, and agent workflows to scale your impact: analysis synthesis, scenario modelling, operational monitoring.
• Support important business development and cross-functional initiatives, competitive positioning and strategic planning.

Client Support

• Track media, financial news, public markets commentary, social media, and stakeholder activity, with a particular focus on issues with potential reputational or investor impact.
• Contribute to the development of advisory notes, briefings, and research-driven analysis, and build familiarity with the Canadian and regional media landscape.
• Support senior-level corporate communications advisory, helping clients articulate and protect their corporate narrative, manage complex stakeholder environments, and respond effectively to reputational risk and emerging issues. This includes development of messaging, executive materials, content and campaign support across traditional, digital, and investor-facing channels, grounded in rigorous research and insight.

Administrative Support

• Provide administrative support to the Senior Managing Director and Managing Director(s) in Calgary including business development event and meeting identification and management, travel and event attendance booking and logistics, email inbox correspondence support.
• Prepare leadership for key meetings with the preparation of research and briefing materials.
• Undertake additional administrative responsibilities such as filing, document management, maintaining records, and reconciling travel & expense reports, invoices, etc.
• Maintain confidentiality and business-sensitive information with discretion.
• Embrace agile working practices and support team members during absences or busy periods; and manage miscellaneous personal requests.
• Lead by example, fostering teamwork, collaboration, and a positive office environment.
• Support executives beyond traditional working hours and during travel or international assignments.
• Foster positive relationships with counterparts at client offices and build knowledge of key clients.

Basic Qualifications

• A combination of 1 - 3+ years' experience in a corporate environment providing office management support and/or administrative support for senior-level executives; and/or 1 - 2+ years' experience in corporate communications and marketing
• Excellent written and oral English language skills, as the role involves regular communication with North American executives and clients
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Ability to anticipate needs and proactively address potential issues with sound judgment and discretion
• Highly organized with strong attention to detail and ability to manage competing priorities with ease
• Meticulous commitment to delivering high-quality work product and materials
• Ability to adapt to changing priorities and thrive in a fast-paced environment
• Commitment to learning and professional development
• Strong analytical and problem-solving skills, with comfort working with data to inform decisions
• Ability to bring structure to ambiguous situations and translate them into actionable plans
• Excellent communication and stakeholder management skills, with the ability to influence across seniority levels
• Bachelor's degree or post-secondary diploma required

Total Compensation Package

Includes annualized bonus, RRSP contributions and matching, healthcare benefits, and a broad range of additional benefits and perks.
Flexible Work Policy

Teneo believes in in-person collaboration with the expectation for all employees to work from the office location in downtown Calgary a minimum of three days each week.