Your role and responsibilities
Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you'll interact directly with our customers, hands on fixing issues and providing software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. Throughout all of these interactions, you'll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.
What You Will Do:
* Working with customers to resolve a wide range of issues with their Confluent deployments
* Contributing to process development - we're a growing team, so we're looking for people who want to help us grow efficiently and with a best-in-class culture
* Communicating with our core engineering team to provide real-time product feedback from the field
* Improving product documentation and authoring knowledge base articles
* Creating and reviewing product demos and internal tooling
* Working closely with the team behind Apache Kafka!
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Required technical and professional expertise
* Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
* Experience in diagnosing, reproducing, and resolving customer issues
* Desire to make customers successful through direct interaction
* Two out of these three:
* Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
* Operational knowledge of Java applications (jstack, jmap, etc.)
* Experience with at least one mainstream distributed system (e.g., Kafka, Hadoop, Cassandra, etc.)
Preferred technical and professional experience
• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, to drive improvements and solutions within IBM.
• Understanding of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze diagnostic information, troubleshoot, and debug client IT environment issues.
• Knowledge of IBM Products: Exposure to IBM products and services, including their features, functionality, and technical requirements, to act as a trusted advisor for successful utilization.
Preferred technical and professional experience
Verify with Hiring Manager
• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, to drive improvements and solutions within IBM.
• Understanding of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze diagnostic information, troubleshoot, and debug client IT environment issues.
• Knowledge of IBM Products: Exposure to IBM products and services, including their features, functionality, and technical requirements, to act as a trusted advisor for successful utilization.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
