We have an exciting opportunity at the Department of State! The Configuration / Change Management (C/CM) Specialist is responsible for all configuration and change management operations within the hybrid VPC and global network infrastructure for the customer using the ITIL framework.

Responsbilities:

• You will maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
• Automated discovery methods shall be used to reconcile configuration updates with established baselines.
• You will record, track, and monitor all CIs, settings, and component changes within the C/CM system; maintain logical and physical models of service area devices, site topology, and their relationships to ensure accurate, up-to-date configuration records.
• This role requires you apply automated master data management techniques to reconcile manual updates and network discovery results with the configuration baseline, ensuring data integrity and consistency across all C/CM tools and activities.
• You will develop, update, and maintain comprehensive baseline documentation for all systems and applications (e.g., designs, build procedures, test reports), alongside standardized SOPs and best practices for C/CM activities.
• You will also manage the end-to-end change management process by preparing, submitting, and presenting change requests—including impact/risk assessments and implementation plans—to the Enterprise Change Board (ECB), and execute emergency change procedures for critical issues when expedited approval is required.
• Additionally, you will conduct ongoing assessments and periodic audits of configuration items, baselines, and the computing environment to ensure strict compliance with established C/CM plans, department requirements, and operational standards.
• You will also conduct post-implementation reviews to validate successful deployments and identify lessons learned; provide regular C/CM reporting, including metrics on change success rates, configuration compliance, and baseline drift.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 5+ years
• Bachelor's in IT or related field
• ITIL 4 Foundation Certification
• Secret Security Clearance 

PREFERRED REQUIREMENTS:

• COMP TIA Sec + Certification

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:   

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 25 % .