Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Interim Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Change Management Processes, IT Change Management, ITIL Processes
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

CONFIGURATION ANALYST SENIOR

The Senior Configuration Analyst provides expert-level change and configuration management services in support of the U.S. Army Network Enterprise Technology Command (NETCOM). In this senior role, you will lead strategic, technical, and operational activities that support the design, development, engineering, integration, and employment of NIPRNET and SIPRNET components within the Department of Defense Information Network (DODIN).

You will serve as a senior contractor for Change and Configuration Management across Army enterprise environments, using the Enterprise Service Management System (ESMS) built on ServiceNow and other established processes, procedures, and tools. This full-time position supports an IT services contract located at Fort Huachuca, Arizona.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Configuration Analyst Senior, the work you'll do at GDIT will be impactful to the mission of US Army NETCOM. You will play a crucial role in Change Control Management.

• Lead strategic planning, execution, and oversight of network and application changes for deployment into NIPRNET and SIPRNET environments.
• Provide high-level planning, design, development, engineering, integration, and operational support to NETCOM Change Control Boards (CCB), ensuring alignment with Army and DODIN strategic objectives.
• Lead and mentor all IT Change Management resources, ensuring consistent application of change management principles, enterprise processes, and project leadership best practices.
• Collaborate with change managers and leaders throughout NETCOM and the US Army.
• Drive enterprise Change Management initiatives, including ITIL process maturation, solution design, and strategic implementation across IT Service Management platforms.
• Utilize the configuration management system, ensuring it supports precise service management and operational decision-making.
• Ensure full adherence to ITIL and Change Management processes across all organizational units, establishing governance standards and ensuring compliance at scale.
• Conduct enterprise-level Change Management reviews for product and infrastructure teams, providing authoritative validation of readiness, compliance, and operational impact.
• Identify, control, record, audit, and verify CIs, including versions, baselines, components, attributes, and relationships-covering artifacts such as Firewall Control Worksheets.
• Maintain the configuration management system, ensuring it supports precise service management and operational decision-making.
• Act as a senior integrator across ITIL processes including Change, Problem, Incident, and Service Level Management, ensuring unified execution across product and area teams.
• Conduct long-range planning to support modernization efforts, reduce risk, and optimize operational outcomes for Army enterprise networks.
• Coordinate, review, and maintain enterprise system documentation, ensuring accuracy, completeness, and audit readiness.

WHAT YOU'LL NEED TO SUCCEED
Bring your Change Management expertise along with a drive for innovation to GDIT. The Configuration Analyst Senior must have:
• Education: Technical Training, Certification(s) or Degree
• Certification: Security+ or DoD 8570 equivalent
• Experience: 3+ years of related experience

Technical Skills:

• Enterprise Change Management Processes and Procedures
• ITIL Change Management Processes
• Continuous Improvement
• Cybersecurity
• IT Service Management
• Microsoft SharePoint
• Microsoft Office Suite including Teams

• Security clearance level: Secret
• Role requirements: work is onsite at Fort Huachuca.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA AZ Fort Huachuca

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.