Payroll Title:
COMPUTER RESC SPEC 1 Department:
EXTENSION Hiring Pay Scale
$32.25 - $37.85/ Hour Worksite:
La Jolla Appointment Type:
Career Appointment Percent:
100% Union:
TX Contract Total Openings:
1 Work Schedule:
Days, 8 hrs/day, M-F, 7:30a-4p
#140505 Computing Services TechnicianFiling Deadline: Fri 7/24/2026 Apply Now
This position is fully onsite at the Division of Extended Studies' 8980 Villa La Jolla Drive location.
A cover letter is optional, but strongly encouraged.
DESCRIPTIONPOSITION OVERVIEW
Under supervision of the DES-IT Manager, this position will provide support for computer related hardware and software to the Division of Extended Studies (DES) staff and academic labs. They will troubleshoot hardware and software issues with desktop and laptop systems. Position will install/upgrade operating systems (Windows 11 and Mac OSx), software and applications. Duties will include tracking and resolving appropriate helpdesk requests and routing requests outside this position's scope to the proper staff within DES. Incumbent will be responsible for answering general user questions, provide basic application training (both MS Office Suite and in-house applications) resolve general computing problems (software and hardware), installation of new hardware including desktop and laptop computers, printers, scanners, and other peripheral devices. Incumbent will use central management tools to image computers and if necessary, push specialized software packages to desktop systems. Incumbent will also assist in maintenance, inventory and registration of IP addresses within the DES network. Incumbent will be responsible for maintaining documentation both for internal and general user use. Other technical and general support tasks include preparing the academic computing labs and instructional laptops each quarter, installing and configuring software, and distributing build images to the labs. Solving classroom AV issues are part of the duties of this position.
QUALIFICATIONS- Experience with the installation and maintenance of Windows 11 and Mac OSX; familiar with Windows and Mac OSX networking protocols and terminologies.
- Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, hand-held devices, and other peripherals.
- Demonstrated experience troubleshooting, diagnosing, and resolving issues in a timely manner for hardware, software, and network problems on Windows and Mac OSX computers. Thoroughly document problem and outcome.
- Experience using, and supporting users on the use of, standard office productivity applications. Demonstrated ability to identify/clarify user's problem with Outlook, Word, Excel, PowerPoint, Access, Acrobat, browsers etc. and the ability to research resources to assist the user.
- Demonstrated understanding of networked computer operating system configurations. Working knowledge of network and wireless technology, TCP/IP networking concepts including configuration of workstations, laptops, and printers, and peripherals, including the ability to identify and troubleshoot network connectivity problems using standard industry tools and network media.
- The ability to handle multiple tasks and to prioritize requests, seeking out supervisory direction when necessary.
- Excellent interpersonal and communications skills including tact, diplomacy, and flexibility in dealing with individuals from a wide variety of backgrounds and cultures. Must be able to provide excellent customer service under stress.
- Demonstrated ability to convey technical information in a clear and effective manner both in written and oral form.
- Functional familiarity with computer hardware components including hard drives, memory, video and network cards.
- Ability to work independently at remote locations with little or no daily direction
- Experience using or willingness to learn a documentation or "ticket" system. Ability to appropriately document the technical issue, assign the ticket and update the ticket as needed. The ability to write clear, concise trouble tickets, containing key information and customer contact information.
SPECIAL CONDITIONS- Must be willing to work evenings, weekends, holidays, and overtime as needed.
- Job offer is contingent upon satisfactory clearance based on Background Check results.
Pay Transparency Act
Annual Full Pay Range: $67,338 - $96,069 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $32.25 - $46.01
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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