Salary: $34.27 - $45.99 Hourly
Location : Tacoma, WA
Job Type: Career Service - Full Time
Job Number: 25-00565
Department: Assigned Counsel
Division: Department of Assigned Counsel
Opening Date: 07/10/2025
Closing Date: 7/18/2025 11:59 PM Pacific

Description
Hybrid work opportunities may be considered for this position after successful probation period.

Position Summary
Why It's a Great Opportunity:

As a Business Analyst with experience in developing and testing system integrations, process documentation and improvement, and end-user training and support, you will have a tremendous opportunity to support the Assigned Counsel team. Your work will help guide the department to ensure increased efficiency and deliver results that impact the way we do business. You will be a key factor in supporting data-driven decision making across the department, directly impacting those we serve.

Why It's a Great Department:

The Department of Assigned Counsel (DAC) is responsible for the delivery of mandated legal services to indigent persons accused of crimes in the Pierce County Superior Court; Pierce County District Courts; Municipal Courts in Tacoma, Fircrest, and Ruston; and Pierce County Juvenile Court delinquency proceedings. DAC also provides constitutionally mandated legal services to indigent parents involved in Juvenile Court dependency and termination proceedings and to persons detained for involuntary civil commitment proceedings at Western State Hospital and other evaluation and treatment facilities.

The mission of the DAC is to provide and administer the public defense delivery system in Pierce County in a manner that assures eligible people receive professional and effective representation while efficiently utilizing public resources. The DAC provides professional high-quality representation to individuals in a variety of settings.

How to be Successful in the Role:

We are looking for strategic thinkers experienced in business analysis principles and implementing process improvement. Someone who knows how to develop working relationships and communicate across all levels of the organization. You will bring your experience in process improvement, end-user training and support, process documentation, and troubleshooting software applications to help Assigned Counsel provide crucial services more efficiently and accurately than ever before. We need you to jump in and support current projects while learning about the department and identifying new opportunities. Business Analysts who are motivated to improve process efficiencies, can manage expectations, make strong recommendations, and then implement those recommendations will be successful in this role.

Your Future in this Role:

You will have the opportunity to come in and learn the work of Assigned Counsel and ultimately help guide data-driven process improvements. Your work will inform many of the decisions of the department. Our Computer Systems Business Analyst 1 position is the first in its series, providing many growth opportunities. The County also has a robust offering of both instructor-led and self-paced learning opportunities, as well as a leadership certificate program. We are invested in the lifelong growth and learning of our employees.

Core Daily Responsibilities:

• Train users on new and updated software applications or processes and create user manuals or standard operating procedures.
• Assist with tracking, testing, and troubleshooting software development issues and enhancement requests.
• Coordinate project timelines.
• Test changes and enhancements to software application systems (including creating documents and test scripts, manually updating document status and tables, and testing functionality).

A classification description with a more detailed list of essential functions can be found

Qualifications

• Additional education or experience may substitute for the recruiting requirements.
• An associate degree in business analysis, data analytics, business information systems, IT, computer science, or related field.
• Two or more years of computer systems business analyst experience.

Preferred Qualifications

• Including a substantive cover letter with the application materials is preferred.

Special Requirements and/or Qualifications

• Employees must continue to meet CJIS standards and requirements.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Supplemental Information
To be considered for this opportunity please:

• Complete and submit an online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.gov/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at [email protected] and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process, or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County place people are proud to call home?
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Our benefits:

Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:

Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days

A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.

Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.

Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25

Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.

Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.

Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.

Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.

Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.

Miscellaneous Benefits:
Please visit website for more information.

Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
01

Please select your highest level of education.

• Less than a High School Diploma or GED
• High School Diploma or GED
• Associates Degree in business analysis, data analytics, business information systems, IT, computer science, or related field
• Associates Degree in an unrelated field
• Bachelors Degree in business analysis, data analytics, business information systems, IT, computer science, or related field
• Bachelors Degree in an unrelated field
• Masters Degree in business analysis, data analytics, business information systems, IT, computer science, or related field
• Masters Degree in an unrelated field

02

Please explain your experience and how many years of experience you have in troubleshooting software issues with end-users, end-user support, including creating/presenting training materials on process/system improvements, and/or modifying and documenting processes.
03

This position is on-site initially, with possibilities of hybrid work after a successful probationary period. It is not a remote position. Are you able to work in person?

• Yes
• No

Required Question