JOB PURPOSE
Computer Software Specialist 4 will apply advanced level principles/concepts in
the analysis of information system requirements to determine software that will
provide system capabilities required, extremely accountable for end results.
ESSENTIAL FUNCTIONS: Investigate most highly complex/diversified requests
for information system studies, determine their merit and recommend
acceptance, rejection or an alternate solution. Confer with data processing and
managerial personnel to obtain data and determine information requirements;
extremely accountable for end results. Perform and/or coordinate studies for
cost effective solutions to data base and communication software requirements
of the Division. Analyze and evaluate data; recommend modification of existing/
purchased systems or development of new systems to meet information
requirements. Monitor and coordinate new system developments to ensure
maximum utilization and efficiency of software capability and inclusion in longrange
planning. Provide expert guidance and assistance concerning software
applications and system developments and operations. Serve as consultant with
vendor representatives on software problems. Keep abreast of changes within
the computer software field. Assist in the development and maintenance of
Division programming standards and training of certain software/data processing
personnel. Perform other duties as directed.
LICENSES AND CERTIFICATIONS
A valid driver's license from state of residence is required.
EDUCATION
Bachelor's degree in computer science, Engineering, Math, Information Systems, Business, or a related field, with a concentration in Information
Technology OR Bachelor's Degree with a minimum of l2 hours college accredited courses in programming or computer-related fields with six (6) years of Division experience in database, computer hardware/software, mainframe, networking programming or systems analysis skills depending on departmental need.
EXPERIENCE
Six (6) years of Division experience in database, computer hardware/software, mainframe, networking, programming or systems analysis skills depending on departmental need. Must meet proficiency requirements. Must have a 3 rating for 2 consecutive years as a Computer Software Specialist 3 or a 4 rating in last year as Computer Software Specialist 3. (External candidates must have at least 7 years of equivalent experience and meet proficiency requirements). Must have a minimum of 2 years of experience and be proficient in one of the following major Data Base Management Operating utilities/Screen Generators/programming and/or Data Communication Systems depending on expertise required: Systems Programming: MQ-Series, VTAM, TCP/IP, SMP/E, TLMS, JCL Top Secret, Unix, Z/OS, Linux, App Worx or Apache Server. System Engineer/Administrator: Windows Server, Novell Netware, Storage Area Networks, Server Virtualization, Linux, Enterprise Backup Systems or Directory Services.
Networking: Virtual Private Networks, Network Infrastructure (firewalls, routers, switches, gateways, etc.), Wireless Networking, Network Protocols, LAN/WAN Connectivity, Cisco Networking, Network Security Systems, DNS/DHCP, Virtual Networks or Network Design. Applicable certifications might include CNA, CNE, MCP, MCSE and CCIE. Desktop Support: Windows Desktop operating system, Windows Group Policy Management, ZENWORKS Configuration Management, Group Wise, Microsoft Office Suite, MS Project, Visio, TOAD, Unix, Linux, VMware View, desktop management, desktop virtualization, thin-client PCs, tablet/mobile devices, central antivirus software management. Applicable certifications which might
include A+ Certification. Database: Oracle, Microsoft SQL Server, IDMS, MySQL, RDBMS, OODBMS, XML DBMS, SQL, PL/SQL, database scripting languages, ArcGIS Spatial Database Engine (Arcs DE), Oracle Applications Database Administration, Oracle middleware, database-oriented middleware, job scheduling and workflow management systems. Web Development: HTML, Macromedia, Flash, Dream Weaver, Java EE, CGI,
PERL, PHP, Author ware or XML, AJAX, CSS, ActionScript, FrontPage, SAML, SOAP, JavaScript, and MAVEN. Applications Programming/Administration: COBOL for MVS/LE, JCL, ADSO/O, C+, Visual Basic, ACCESS, Delphi, Cable CAD, ArcGIS Server, ArcGIS Mobile, JTX Workflow Manager 9.3 or higher preferred, Visual Basic for .Net and/or C Sharp for .NET, ArcGIS Desktop, Arc FM, ArcGIS Pro, ArcGIS Enterprise, MIMS, Team Foundation Server, Python, FME Desktop, FME Server, ArcFM Web, AutoCAD, Pro C, MicroFocus COBOL, JAVA, SQL, PL/SQL, Business Objects, Oracle Developer 2000, Oracle Forms, Oracle Applications RI2 or higher, Oracle Discoverer, Banner, Business Intelligence, Crystal Reports, XML Publisher, Oracle Reports or other current programming languages, Objective-C, Cocoa API, Xcode, RIM API, Data Integrator, ETL tools, Data Warehouse system administration/support, data modeling, data extraction, and (Python a plus). Interactive Voice Response: Experience with IVR, Dual-Tone Multi-Frequency (DTMF) & Speech Recognition (Directed &Natural Language, i.e. vXML), Computer Telephony Integration (CTI), IVR call flow design and development, & voice user interface design (VUI). Demonstrated ability with Contact Center software such as: Genesys IVR / Contact Center Solutions, Cisco IVR / Unified Contact Center Solutions, IBM WebSphere Voice Response, Nuance, NICE, Avaya; workforce management software, such as Verint; and audio software tools, such as Audacity, Sound Forge, or VLC.
ADDITIONAL INFORMATION
Must have an occupationally significant combination of job knowledge, ability to plan organize and implement the data processing requirements of MLGW; written and verbal communications skills; ability to interface operations and informational needs of all departments/areas; ability to make decisions and resolve problems based on knowledge of existing computer software and potential use by MLGW; leadership, custom relations and resource management skills. Physical Demands: Works inside majority of the time. Requires sedentary work involving standing or walking for brief periods, exerting up to 20 pounds of force on a regular basis; and some dexterity in operating office equipment. The position requires normal visual acuity and field of vision, hearing and speaking abilities.
THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY SUPPLEMENTED AS NECESSARY.
