Job DescriptionThis position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder. This position is hybrid 3 days per week in the following office locations: Cincinnati, OHShift Schedule: Sunday-Tuesday and ever other Wednesday 8AM-8PM ET. *This position is eligible or a shift differential for hours after 6 PM ET What you'll own - Supervise a team of technical support engineers.
- Provide coaching, mentoring, and professional development to team members.
- Serve as the escalation point for complex technical issues that cannot be resolved by lower-tier support teams.
- Oversee service center operations, including resource allocation, incident management, and ticketing systems.
- Maintain effective communication with customers, ensuring issues are addressed promptly and satisfactorily.
- Represent the GTSC in meetings with key clients and stakeholders.
- Work closely with global teams to align strategies, tools, and best practices for service delivery.
What you'll bring- Bachelor's degree in a technical discipline, or a related field (or equivalent experience).
- Demonstrated ability to learn new environments quickly and adapt to ever-changing conditions
- Strong leadership skills
- Ability to handle high-pressure situations and make decisions quickly.
- Exceptional customer service and communication skills.
- Ability to understand complex issues and guide the team in resolving them.
- Comfort working in a global environment and managing communication across different time zones and cultures.
About the teamOur inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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