Under the direction of the Manager, this position is responsible for assisting in the development and execution of all compliance and operational risk activities. This position assists in managing the day-to-day compliance activities and programs, develop and maintain compliance policies, procedures and controls, perform monthly monitoring for compliance to consumer laws and regulations, provide compliance support for implementation of product/system enhancements, and provide training to bank personnel.
Responsibilities- Develops and implements programs to identify and manage compliance and operational risks stemming from products, services and processes and applicable laws and regulations. Assists in the administration of monitoring programs for all processes and functional activities as necessary to evaluate operational effectiveness and efficiency, and ensure compliance with regulatory requirements and Bank policies and procedures. Assists Manager with identification, solution and monitoring of higher risk compliance and operational activities for the business unit as necessary by developing rating and reporting templates to measure and report applicable risks and controls.
- Provides compliance guidance for implementation of changes to processes, services, and system controls and/or products required by: 1) new or amended laws and regulations, 2) new products/product changes, and 3) system conversions / enhancements. Reviews, rewrites as necessary, and approves related change in terms documents, account agreements, service/product agreements, bank forms, documents, marketing collateral, internal procedure documents, brochures, etc. to ensure compliance with applicable laws and regulations and operational risk is appropriately managed.
- Provides recommendations and guidance to business unit management to ensure new and existing compliance and risk operating policies and procedures are executable by their respective teams, while maintaining a high quality experience for customers. Assists in conducting compliance and operational risk monitoring and preparing for compliance audits, regulatory examinations, and quality assurance reviews. Coordinates audit findings, responses, and corrective actions between the Audit Department, Corporate Compliance, Operational Risk, third party vendors and respective business unit managers.
- Performs compliance and operational risk evaluations and monitors business unit activities, in accordance with the approved review program, Bank policies and procedures, departmental desktop procedures, and regulatory requirements. Prepares work papers documenting review procedures performed, information obtained and conclusions reached. Completes work within scheduled timeframes. Identifies internal control weaknesses and value-add recommendations related to inefficient and ineffective procedures. Clearly documents all findings and assists Manager with communicating findings to business unit and informing the applicable business partners of the status and results of evaluations and monitoring.
- Assists Manager with oversight of the vendor management program. Works with Corporate Sourcing to ensure vendors are properly reviewed and documented to comply with the bank's vendor management program.
Obtains and maintains proficient knowledge of bank services, policies and procedures, consumer laws and regulations. Works with compliance partners to promote ongoing awareness of regulatory requirements and issues. Implements and provides training and/or other activities to meet those objectives. - Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications- Bachelor's Degree from an accredited educational institution or equivalent work experience.
- Minimum 10 years of work experience in legal/regulatory compliance of banking laws and regulations, or equivalent work experience. Experience identifying and defining problems; researching and analyzing information and various situations related to data management issues and recommending alternatives or solutions. Experience leading and developing teams and their structure. General knowledge of accounting principles.
- Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
- Must have excellent verbal and written communications skills, as well as presentation skill. Demonstrated ability to discuss and offer alternatives or solutions to compliance and operational risk issues with any level of staff person. Able to identify and define problems; research and analyze information and various situations relating to data management issues. Must have a general knowledge of accounting principles and a working knowledge of regulatory requirements, knowledge of best practices, etc. Able to work flexible hours including holidays, weekends and evenings as needed. Must be able to provide own transportation and arrive at intended destination in a timely manner or as required. Travels by air as required.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
