Affirm's Compliance team designs and implements a compliance program that proactively addresses regulatory requirements while also identifying potential compliance issues that may arise. Compliance program activities include advisory, training, testing & monitoring, reporting, and oversight. Although a second line of defense, Compliance partners with the business to support new products, markets, and initiatives, as well as issue identification, remediation plans, and risk assessment. Compliance uses multiple data sources to enable informed decision-making, strengthen controls, and support better outcomes for consumers. Affirm is seeking a Compliance Analyst II to support its compliance governance and oversight program. This analyst will credibly challenge Affirm's operations team to mitigate risk and ensure compliance with federal and state regulations. This includes investigating and responding to operations issues, reviewing consumer complaints, engaging team members, and supporting larger initiatives such as process improvement. What You'll Do: - Review and credibly challenge internal responses to consumer complaints and potential issues from the operations team and guide them regarding a wide variety of regulatory requirements, including (but not limited to) credit reporting, disputes, bankruptcy, fair lending, UDAAP; - Review customer complaints to identify root cause, analyze trends, and find opportunities for product and process improvements to fix recurring issues; - Work with cross-functional partners to address compliance concerns and bring to senior management, when required; - Assist with metrics reporting and provide input on process improvement; - Support other key compliance and risk management projects, as needed. What We Look For: - 3 to 5+ years of professional work experience in Compliance, Enterprise or Operational Risk, or Audit within a financial services company, Fintech, or regulatory agency; - Inquisitive and proactive in proposing creative, effective solutions; - Strong project management, critical thinking, time management, and analytical skills; - Excellent verbal and written communication skills, with the ability to present sophisticated and critical issues; - Strong curiosity about fintech and consumer financial protections. Pay Grade - H Equity Grade - 3 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000 USA base pay range (all other U.S. states) per year: $88,000 - $128,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount