Qualifications

• Bachelor's Degree in business management, engineering, or related field; or equivalent experience with 5-10 years in customer service for power generation services.
• Proficient in SAP, with specific experience in the SAP Sales & Distribution Module and understanding of the order-to-cash concept.
• Familiarity with GS organization business, financial, and operational processes as well as supply chain management.
• Ability to interpret engineering drawings and understand Gas Turbine, Generator, and Steam Turbine components.
• Strong communication and organizational skills, showcasing a self-starter attitude and ownership mentality.
• Detail-oriented with project management experience, moderate Microsoft Excel skills, and multitasking ability.
• Legally authorized to work in the U.S. without sponsorship.

Responsibilities

• Serve as the key customer contact, ensuring effective communication of project needs throughout the order management process.
• Collaborate with back office functions to manage complex project orders, coordinating supply management, engineering, and project execution.
• Assist North America customers in planning, coordinating, and implementing complex projects and repair orders effectively.
• Establish and maintain strong networking channels with stakeholders to support project success and customer satisfaction.
• Take ownership of the order execution process within SAP, ensuring accurate order entry and timely invoicing.
• Monitor project performance metrics, addressing issues proactively to maintain timelines and customer satisfaction.

Benefits

• Career growth and development opportunities.
• Supportive work culture.
• Company-paid health and wellness benefits.
• Paid Time Off and paid holidays.
• 401K savings plan with company match.
• Family building benefits.
• Parental leave.