Hilton Grand Vacations

Complex Director of Diplomatic Sales - Conrad Orlando and Conrad Washington DC

Hilton Grand Vacations$90K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in luxury sales experience
  • 3+ years in multi-hotel sales environment
  • Proven diplomatic selling experience with established relationships
  • Strong understanding of EMEA and APAC markets
  • Exceptional client relationship management skills

Responsibilities

  • Lead sales initiatives for Diplomatic, EMEA, and APAC segments
  • Identify and convert high-value transient business from diplomatic sources
  • Develop strategic sales plans aligned with hotel goals and market trends
  • Cultivate relationships with diplomatic decision-makers and global travel advisors
  • Host site visits and industry events to promote property offerings
  • Collaborate with Revenue Management to optimize pricing and agreements
  • Represent hotels at tradeshows and global events, requiring travel

Benefits

  • Opportunity for international travel
  • Potential for professional growth within a leading hospitality brand
  • Ability to work with high-profile clients and prestigious organizations
  • Access to internal training and development programs
  • Participation in innovative marketing campaigns
Full Job Description
Job Description

Responsibilities

Here's what you'll do during a typical day:
  • Sales Strategy & Market Development
    Lead the sales effort for Diplomatic, EMEA and APAC market segments.
    • Identify, solicit, and convert high-value transient business from embassies, consulates, government delegations, international organizations and high-net-worth individuals.
    • Develop and deploy strategic sales plans that align with each hotel's goals and market trends, with a focus on driving premium ADR and long-term partnerships.
    • Collaborate closely with the Director of Leisure Sales to ensure alignment and synergy across all transient segments in support of the resort's overall revenue objectives.
    Client Relationship Management
    • Cultivate strong, lasting relationships with diplomatic decision-makers and global travel advisors focus on EMEA and APAC.
    • Serve as the trusted liaison for VIP guests and diplomatic delegations, ensuring seamless experiences and discreet, personalized service.
    • Host high-profile site visits, FAM trips, and industry events to showcase both property offerings supporting the overall group/transient efforts.
    Performance & Revenue Optimization
    Collaborate with the Revenue Management teams at each property to set transient pricing and preferred agreements.
    • Monitor competitor activity and market shifts to proactively adjust strategies.
    • Prepare and present sales performance reports and forecast analyses to leadership at each property on a monthly, quarterly, and annual basis.
    Team Leadership & Cross-Functional Collaboration
    Partner with Marketing at each hotel to promote leisure packages, preferred offers, and strategic campaigns across all channels.
    Support operational teams in executing packages, upgrades, and special requests for VIP clientele.
    Represent Conrad Orlando and Conrad Washington DC at tradeshows, client events, and globalroadshows, with travel required both domestically and internationally.


Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Qualifications:

Previous Luxury Sales - 3 years

Multi Hotels Sales - 3 years

Diplomatic Selling experience with prior relationships - 3 years

#LI-TA1

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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