JOB DESCRIPTIONYou will work within our company culture where
Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.
As a Community Solutions Manager at Victra, you will lead a team of field representatives covering a portfolio of apartment communities (Multi-Dwelling Units) in your market. You will hire, coach, and develop your team, own market-level results, and build the carrier and community relationships that turn properties into long-term partners - driving Verizon Home Internet, Mobile, and Perks adoption across the territory.
This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.
AS A COMMUNITY SOLUTIONS MANAGER, YOU WILL:- Provide side-by-side coaching, training, and development on the sales process, compensation plan, and results tracking
- Own team accountability - set clear expectations, monitor performance against targets, and address gaps directly
- Staff and hire - source, interview, and onboard new representatives to keep the territory fully covered
- Develop carrier and community relationships - represent Victra with Verizon Enhanced Communities partners and key property groups in the market
- Review pipeline, activity, and penetration data in CRM and translate it into weekly coaching priorities
YOUR TEAM, ON A TYPICAL DAY, WILL:- Visit assigned MDU properties in person - leasing offices, lobbies, clubhouses
- Build trusted relationships with property managers, leasing agents, and HOA boards
- Host monthly resident events - move-in days, pool parties, lobby coffee mornings
- Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in
- Own resident issues end-to-end - billing, install escalations, service questions
- Position Verizon as a leasing differentiator that helps properties retain residents
- Track activity, pipeline, and penetration in CRM
- Coordinate with internal Victra teams and Verizon Enhanced Communities partners
WHAT WE'RE LOOKING FOR:- High school diploma or GED (Bachelor's a plus)
- 2+ years of sales, leasing, hospitality, or relationship-management experience, including direct people-management experience
- Strong interpersonal skills - able to build trust quickly with reps, property partners, and Verizon counterparts
- Management skills - coaching, accountability, and performance management of a field team
- Organizational skills - running pipeline reviews, staffing plans, and a multi-property territory in parallel
- Self-starter - operates without daily supervision and sets the pace for the team
- Demonstrated track record of self-direction without daily supervision
- Resilience to rejection and patience for relationship-building cycles
- Comfortable hosting events and approaching strangers
- Valid driver's license, clean MVR, reliable transportation
- Ability to pass property background and badging requirements
- Willingness to work evenings and weekends when residents are home
- Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)
- Bilingual (English/Spanish) a plus in select markets
WHAT YOU'LL BRING TO THE TABLE:- Personable - You remember names, faces, and details that matter
- Persistent - A "no" today is a "yes" three months from now
- Proactive - You don't wait for the property to call you
- Problem-Solver - When a resident has an issue, you own it
- Performance-Driven - You want your name at the top of the leaderboard
WHAT WE OFFER:- Competitive base + uncapped commission (target $160,000 + first-year earnings)
- Tiered earnings ladder - Ramp 12 Established 12 High Achiever 12 Elite
- Monthly mileage reimbursement, company credit card, computer, and phone stipend
- Discounted Verizon services
- Comprehensive medical, dental, and vision insurance
- Paid training and career-development pathways into District and Regional roles
- Tuition reimbursement
- Referral bonuses and contests
TRAINING:All Community Solutions Managers complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific manager certification covering team coaching frameworks, the compensation plan, results tracking tools, property partner navigation, and Verizon Enhanced Communities operating procedures.
This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.
