Community Manager - Multi Site - Affordable
Location: On-site | New York City
Reports to: Regional Director
The US base salary range for this full-time position is $85,000 based on location and level of experience plus discretionary bonus
Role and Responsibilities Overview Community Manager (Multi-Site) Responsibilities Primary Focus: Provide exceptional service to clients by ensuring proactive, hands-on management of assigned portfolios, aligning property operations with client goals, and serving as a key point of contact for all client-related matters while maintaining strong on-site presence and asset oversight.
Client Relationship Management - Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates.
• Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations.
• Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives.
Budgeting, Reporting, and Communication - Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests.
Business Plan Implementation - Ensure property operations and on-site execution are aligned with the client's business plan and strategic objectives.
• Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
• Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects.
Service Quality, Asset Oversight, and Issue Resolution - Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately.
• Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations.
• Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate.
• Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed.
• Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.
Data Collection and Performance Reporting - Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
• Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance.
• Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations.
Standardization and Process Improvement - Develop and maintain standardized operational and client-service processes to ensure consistency and quality across all assigned communities.
• Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data.
• Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience.
Compliance and Risk Management - Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.
