Preferred experience in multi-family property management.
Local market knowledge with a track record in customer service, negotiation, and marketing.
Valid driver's license with no major violations and reliable transportation.
Responsibilities
Motivate and empower team to meet property goals.
Plan and conduct weekly staff meetings.
Manage leasing activities to ensure budget goals are met.
Provide team leadership and hold staff accountable for results.
Coach and give feedback to staff on performance and expectations.
Handle resident issues to enhance satisfaction.
Schedule staff and plan for operational needs.
Direct local marketing strategies for the property.
Stay updated on market trends and competition.
Manage property income and expenses to meet the operational budget.
Communicate effectively with residents regarding community updates.
Perform property inspections to maintain cleanliness and standards.
Benefits
Generous PTO program.
13 paid holidays, plus 3 floating holidays and a paid volunteer day.
Affordable medical coverage, with company-paid dental and vision.
401k plan with an exceptional employer match.
Discount on apartment rentals for associates.
Educational assistance for tuition and certifications.
Company-paid wellness programs and mental health support.
Full Job Description
Job Description
Responsibilities:
Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
Plans and conducts weekly staff meetings.
Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
Provides team leadership and focus; holds staff accountable for results.
Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
Schedules staff; plans for vacations and business requirements.
Oversees/directs local marketing strategy for property; works with corporate Marketing team
Stays current on relevant market issues and competitive information.
Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.
Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
Assists in the preparation of the operational budget.
Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn't meet standards
Customer Service Responsibilities
A complete clean and neat uniform must be worn when working on any company property including weekends, if applicable. Personal appearance must be clean and neat at all times, according to company policy
Communicate with residents and prospects in a manner consistent with company standards
Read and/or listen to resident requests/complaints
Receive resident complaints in a calm, open, and professional manner
Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance
Local market experience with proven history in customer service, negotiation, and property marketing / advertising preferred.
Valid driver's license (free from major moving violations) and dependable transportation.
Additional Information
What We Offer:
Expected salary range of $79,000-$84,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job
Generous PTO program
13 paid holidays plus 3 floating holidays and paid volunteer day
Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
401k with exceptional employer match
Associate Apartment Discount
Educational Assistance Program (tuition and certifications)
Company-paid employee assistance, mental health, and wellness programs
