Dolby Laboratories

Community Management Specialist

Dolby Laboratories • $81K — $108K *
Burbank, CA 91505In-Person
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2-4 years of experience in social media or community management.
  • Preferred background with entertainment, technology, sports, media, or consumer brands.
  • Experience managing brand communities on multiple social platforms.
  • Familiarity with social listening tools and analytics is crucial.
  • Strong written communication skills tailored for various platforms.
  • Ability to support global events outside standard hours.

Responsibilities

  • Lead community engagement across Dolby's social platforms.
  • Engage in conversations across entertainment and technology communities.
  • Identify and capitalize on high-visibility cultural moments for engagement.
  • Manage inbound communications and escalate issues when needed.
  • Develop community engagement playbooks for different platforms.
  • Partner with agencies to define community management KPIs.
  • Collaborate on improving community management processes.

Benefits

  • Opportunity to support high-profile global events.
  • Collaborative work environment across diverse teams.
  • Focus on innovative community management strategies.
  • Engagement in culturally relevant and timely interactions.
Full Job Description
Key Responsibilities
  • Lead real-time community engagement across Dolby's global social platforms (Meta, TikTok, X, LinkedIn, YouTube, RedNote, and emerging platforms).
  • Proactively engage in relevant conversations across entertainment, sports, film, gaming, and technology communities.
  • Identify high-visibility cultural moments and engage in ways that are platform-appropriate and aligned with Dolby's brand values.
  • Manage inbound comments, direct messages, and mentions, escalating issues when necessary.
  • Develop and maintain community engagement playbooks and response frameworks tailored to platform needs.
  • Partner with agency teams to define and track community management KPIs.
  • Collaborate with global agency partners to continuously improve community management programs and processes.
  • Experience with Reddit and Discord is a plus.


Cultural & Event Coverage (Global)
  • Provide real-time coverage support for global tentpole events (e.g., awards shows, major sporting events, film premieres, and product launches).
  • Support global event coverage across multiple time zones, including occasional evenings, weekends, or holidays as business needs require.
  • Identify opportunities for timely and relevant engagement during live events.


Cross-Platform & Cross-Regional Support
  • Support the team across content publishing, social listening, reporting, and campaign amplification.
  • Facilitate information sharing between global and regional social teams.
  • Track cultural insights and performance trends and communicate findings to stakeholders.
  • Help implement and scale best practices across markets.
  • Coordinate ongoing community management reporting, establish reporting cadences, and develop reports that highlight best practices, trends, insights, and opportunities for growth.


Platform Growth & Innovation
  • Research emerging platforms, technologies, and audience trends.
  • Support the launch and setup of new social channels.
  • Identify opportunities for experimentation, innovation, and audience growth.
  • Stay informed about platform updates, algorithm changes, and evolving digital engagement practices.


Insights & Reporting
  • Monitor engagement performance and identify optimization opportunities.
  • Provide weekly engagement and community health summaries.
  • Track audience sentiment and indicators of cultural relevance.


We Are Looking For Someone Who:
  • Is chronically online in the best way; someone who understands memes, tone shifts, creator culture, and platform nuance instinctively.
  • Demonstrates sound judgment about when and how brands should participate in emerging conversations and trends.
  • Understands the difference between polished brand messaging and authentic, platform-appropriate engagement.
  • Can adapt quickly to changing priorities while maintaining thoughtful decision-making.
  • Thrives in collaborative environments and is comfortable working with colleagues across regions, backgrounds, and time zones.
  • Brings strong brand stewardship skills and can help maintain and evolve Dolby's voice across platforms.


Qualifications
  • 2-4 years of experience in social media, community management, or a related field.
  • Experience working with entertainment, technology, sports, media, or consumer-facing brands preferred.
  • Demonstrated experience managing brand communities across multiple social platforms.
    Experience supporting real-time event coverage is preferred.
  • Strong understanding of social listening tools and platform analytics.
  • Experience launching or growing social media communities or channels is a plus.
  • Excellent written communication skills and the ability to adapt messaging for different audiences and platforms.
  • Ability to support global events that may occasionally require work outside standard business hours.


Core Competencies
  • Cultural Awareness
  • Platform Expertise
  • Adaptability in Fast-Paced Environments
  • Brand Stewardship
  • Cross-Functional Collaboration
  • Operational Excellence
  • Global Perspective


The Los Angeles Area base salary range for this full-time position is $81,000 - 108,000, which can vary if outside this location,plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

About Dolby Laboratories

Dolby Laboratories, Inc. creates audio and imaging technologies that transform entertainment and communications at the cinema, at home, at work, and on mobile devices. The company develops and licenses its audio technologies, such as AAC & HE-AAC, a digital audio codec solution used for TVs, set-top boxes (STBs), personal computers (PCs), gaming consoles, mobile devices, and digital radio; AVC, a digital video codec with high bandwidth efficiency used in media devices; Dolby AC-4, an audio coding technology that delivers new audio experiences to a range of playback devices; and Dolby Atmos technology for home theaters, cinemas, device speakers, mobile devices, and headphones. Its audio technologies also comprise Dolby Digital, a digital audio coding technology that provides multichannel sound in the home; Dolby Digital Plus, a digital audio coding technology that delivers audio quality for streaming, downloaded, and broadcast content; Dolby TrueHD, a digital audio coding technology for content providers; Dolby Vision, an imaging technology for cinema, digital TV, and other consumer devices; and HEVC, a digital video codec with high bandwidth efficiency to support delivery of Ultra HD and other video content. In addition, the company designs and manufactures audio and imaging products, such as digital cinema servers, Dolby Cinema audio products, and other products for the film production, cinema, television broadcast, and entertainment industries. Further, it offers services to support theatrical and television production for cinema exhibition, broadcast, and home entertainment. The company serves film studios, content creators, post-production facilities, cinema operators, broadcasters, and video game designers. Dolby Laboratories, Inc. was founded in 1965 and is headquartered in San Francisco, California.
Learn more about Dolby Laboratories
Size
2,368 employees
Market Cap
$6.5 billion
Industry
Consumer Technology
Net Income
$317.8 million
Founded
1965
5 Year Trend
+3%
Revenue
$1.2 billion
NASDAQ
DLB
* Ladders Estimates

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