JOB ANNOUNCEMENT: Community Health Worker ManagerHWCLI seeks an experienced, energetic, passionate, and socially conscious individual to support the HWCLI and HEALI missions by leading and supporting a diverse team of CHWs in delivering high quality, person centered, and culturally competent social care coordination across HEALIs service area. This role is responsible for supervising day-to-day operations, providing ongoing training and support to the CHWs, and ensuring that program goals are met. This position reports to the Director of Social Care and Navigation.
Responsibilities include: - Supervise, mentor, and support a diverse team of CHWs working across multiple communities.
- Oversee CHW workflows, schedules, and caseloads to ensure timely outreach, screenings, and service navigation for members.
- Monitor performance metrics and documentation quality, providing coaching and corrective action as needed.
- Lead team meetings and individual supervision sessions to support professional development and continuous quality improvement.
- Supervise utilization of Unite Us and act as a liaison between CHW team and broader HEALI team on Unite Us functionality
- Collaborate with internal teams and external partners to ensure effective coordination of care and integration of social services.
- Support recruitment, onboarding, and training of new CHWs in alignment with HEALI standards and best practices.
- Utilize tools such as Microsoft Word, Excel, and PowerPoint to create reports, manage schedules, track performance, and present program updates.
- Promote a supportive, inclusive, and equity-focused team culture that reflects the communities served.
- Manage site coordination when CHWs are placed at partner locations, including organizing schedules and working with site support staff.
- Other duties as required
Qualifications and Experience:- Bachelor's or Master's degree in Public Health, Social Work, Human Services, or a related field.
- Minimum of 3 years' experience supervising or managing staff in a health, human services, or community-based setting.
- Experience working with or managing Community Health Workers or similar frontline outreach workers.
- Strong interpersonal and team leadership skills, with a proven ability to manage a diverse team.
- Proficiency in Microsoft Word, Excel, and PowerPoint; comfort learning other data and case management systems.
- Knowledge of social determinants of health and experience working with Medicaid populations or other vulnerable communities strongly preferred.
- Bilingual or multilingual abilities are a plus.
Knowledge, Skills, and Abilities:- Strong active listener and creative problem solver
- Strong interpersonal skills with the ability to tailor style to match audience
- Able to work collaboratively across an interdisciplinary team, managing multiple priorities
- Strong commitment to social justice and HWCLI's mission
- Proficient in Microsoft Office, Excel and PowerPoint.
- Knowledge of Unite Us preferred but not required
- Commitment to improving health equity, access, and quality of care across Long Island
Benefits:- Salary range: $85,000-$100,000/year
- Employer-paid health insurance for single individuals
- Retirement plan with Employer contribution after 1-year, disability insurance, flexible spending accounts, paid time-off
- Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity
- Schedule: In- Office, Monday - Friday
- Location Requirement: Candidates must reside within a reasonable commuting distance of Nassau and Suffolk Counties or be willing to relocate prior to their start date.
This is a grant-funded position scheduled to end in March 2027.
