Description

Job Overview:

As a Community Association Man a ger , you'll be responsible for the leading of our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:

• P r o v i de m a n a g e m e nt a nd l e a d e r s h i p t o as s i g n e d p r o p e r ti e s a nd book of b u si n ess . C o ll a bo r a t e w it h R e g i on a l Di r e ct o r t o d e v el o p g o al s a nd c o m m un ica t e e sta b l i s h e d g o a ls . E n s u r e t h e g o al s a nd n ee d s of t he p r op e r t ie s , c o m p a ny a nd i t s c u s t o m er s a r e c o n si s te n t l y m et .
• Ma n a g e t he f un c ti o n s of a t ea m w it h i n p o r tf o li o p r o p e r ti e s w h i l e m ai n t ai n i ng s t a n d ar ds of e x c e l l e n c e f o r p r o c e ss e s , m et hods a nd p e r s onn e l . M a n a g e t h e p r o ce s s i m p r o v e m e nt a nd q u a l it y c on tr o l o f t he p r op e r t ie s a nd e n s u r e qu a l i t y re s i d e n t ser v ic e i s d e l i v ere d. A s s i g n sc h e d u l e s a nd re v ie w t he w o r k of po r tf o l i o s ta f f i n acc o r d a n c e wi t h c o n t ra c te d po r t f o li o hou r s . En s u r e d ea d l i n e s a r e m e t i n a t i m el y m a nn e r a nd p ri o r i ti z e a nd d e le g at e w o r k l o a d a s n ece s sar y on m u lt i p l e le v e l s . A li g n r e s ou r ce s t o w o r k assi g n m e n t s a nd p r o c e ss e s t o m ee t bu s i n e s s re q u ire m e n t s a nd c on t r a c t r e qu i re m e n t s . P r o v i de lea de rs h i p a nd d i re c ti o n a nd ass i s t i n t he i n v es t i g at i on a nd r e s o l u t i on of i n t e r n a l a n d e x t er n a l p r o b le m s a nd c o n cer n s .
• P art n e r w it h R e g i on a l D i r e ct o r , B o a r d of D i r ec t o r s a n d i n t er n a l d e p a rt m e n t s t o dev el op a nd lea d t h e i n t r odu c t i on a n d i n te g r a ti o n of n e w p r o g ra m s , ser v ic e s a nd i n i t i a ti v es . A c t a s l i a is o n t o e n s u r e qu a l it y ser v ic e i s d e l i v ere d, t h a t B o ar d e xp e c t a ti o ns a r e m e t a n d t o a s s is t i n p r o m pt r e s po n s e a nd r e s o l u t i on t o qu es t i o n s/ p r o b le m s .
• E st a b li s h a nd m ai n ta i n a p o s i ti v e r el a ti o n s h i p wi t h ho m e o w n e rs , B o a r d o f Di re c t o r s a nd i n t e r n a l d e p a r t m e n t s t o e n s u r e a h i g h le v e l o f r e s i d e nt s er v i c e a nd ac h ie v e m e n t of c o m p a ny a nd p r op e rt y g o al s a nd o b je c ti v es .
• Mai n t a i n k no w le d g e a n d u nd er s ta n d i ng of t he c o n tr ac t s b e t w e e n t h e a s s o c ia t i o n s a nd F i r s t S er v i c e R esi d e n t i a l . En s u r e a l l c o n t ra c t u a l o b li g a t i ons ar e b e i n g m e t b ase d o n book of b us i n e s s .
• I n itiat e contact with new resident representatives to coordinate the move - i n process . C on d u c t an i n t r odu c t i on a n d o r ie n t a ti o n t o t he m a n a g e m e nt sta f f a nd bu i l d i n g , re v ie w s a v a i l a b l e s er v i c es , a n d explain t he c o mm un itie s ' r u le s a n d re g u la t i o n s . P e r f o r m s i n s pe ct i ons of a l l c o m m on g r ounds no l e s s t h a n on c e pe r w ee k , ta k i ng no t e of a ny d ef i ci e n c i e s f o ll o w e d by t he p re p ar a t i on o f a c t i on p la n s f o r t he e n t i r e book o f bu si n e s s .
• P r o c e s s a rc h i t ec t u r a l c on t r o l a p p l i ca t i o n s a nd cl o s e t h e m out i n a t i m el y m a nn er .
• O v erse e a l l c on s t r u c t i on p r o j e c t s a n d e n s u r e p r op e r t y m ai n te n a n c e / i m p r o v e m e nt a nd o t h e r r el a te d p r o je c t s ar e c o m p l e te d on ti m e a nd w it h i n bud g et . M ai n t a i n o p e n c o m m un ica t i on a nd p r o v i de t i m el y acti on u pd a t e s t o t h e B o a r d a n d r e si d e n t s .

C rea t e , m ai n ta i n, a n d u p l o a d a w i de v a r i e t y of i n f o r m at i on i n FS RC onn e c t i n cl u d i n g but n o t li m ite d to w o r k o r d e rs , si g n e d m eeti ng m i nu te s a n d M o n t h l y Ma n a g e m e nt R e p o r t f o r t h e e n t ir e b o ok of bu si n e s s . Fu l fi l l d is c i p li n ar y m eas u res . Ma n a g e t he P e rf o r m a n c e E v al u at i on p r o c e s s o f a s si g n e d u n i t a nd p r o v i de lea d er s h i p, c ou n se l i ng a nd c o ac h i ng t o a ss o c i a tes . M a i n t a i n h a r m on i ous a ss o c i a t e / e m p l o y e r re l a t i on s .

• O v erse e t r a i n i ng a nd cr o s s t rai n i ng p r o g ra m s a nd e n s u r e a l l d ir e c t a nd i nd i re c t a s s o ci a te s a r e a w a r e o f a nd c o m p l y w it h c o m p a n y , g ov er n m e nt a nd c u s t o m e r re gu la t i o n s , p o li c i e s , w o r k p r oc e du r e s , i n s t r u c t i ons a nd d ea d l i n e s . P a r t i c i p a t e i n t r a i n i ng p r o g ra m s a nd w e b i n a r s a s re q u i r e d.
• O b ser v e s af e t y st a nd a r ds a nd p a r t i c i p a te s i n t h e C o m p a n y ' s e ff o r t s t o p r o v i de a sa f e w o r k e n v ir on m e n t .
• C ondu c t p e ri o d i c s a f e t y m e et i n g s a nd e n s u r e s t a f f i s t r ai n e d a nd e d u c a te d on sa f e t y p r o ce d u res . A dh e r e t o a nd m ai n t a i n e s t a b l is h e d H u r r ica n e p r o ce d u r e s .
• A dd re s s W o r k e r C o m p e n s a ti on i n c i d e n t s a c c o r d i ng t o c o m p a ny po lic y .
• Mai n t a i n c a l e nd a r of m ee ti n g s a nd e v e n t s a nd i n i t i at e a nd / o r a t t e nd a w i de ra n g e of i n t e r n a l a nd e x ter n a l m eeti n g s . P re p a r e a nd c on d u c t a w i de ra n g e of p r ese n t at i ons a s n e e d e d.
• P r o v i de f i n a n c i a l s upp o r t w it h a w i de r a n g e of f u n c t i o n s . R e v ie w f i n a n c i a l s t a te m e n t s a nd r e po r t v aria n c es ; s ub m i t i n v o ice s t o CA S i n a ti m el y m a nn e r a nd re v ie w i n v o ic e s/ c h ec k s f or a c c u r ac y b ef o r e p re s e n t i ng t o t he BOD s .
• R ec o m m e nd a nd m a n a g e t he m u lti p l e bud g e t s f o r t he f un c t i on a l a re a of res p on s i b i l i t y base d o n book of bu si n e s s . M o n i t or e xp e n s e s , i n i t i a t e c o s t re d u c t i on p r og ra m s a nd n e g o tia t e p r i c e s w it h v e nd o rs . E n s u r e p r op e rt y e xp e n s e s a r e m ai n ta i n e d wi t h i n bud g et .
• M on i t o r vendor contracts regularly, and submit r e n e w a l/ c a n c e l la t i on n o ti c es , manage c o n tr a c t renewals p r o f es s i on a ll y a nd a d v is e R e g i on a l D ir e ct o r o f a ny up c o m i ng i n s u ra n c e r e n e w a l s or l a p s e i n c o v era g e .
• P re p a r e b i d c o m p aris on a n a l y si s a n d p r e p a r e a n d u s e s t he R e qu e s t f or P r op o s a l f o r b i d s o l ic i t a ti o n.
• Mai n t a i n a w are n es s of c h a n g e s i n r u l e s , s ta t u t e s o r re g u l a ti o n s a nd c o m m un ica t e c h a n g e s t o s t a f f . Di re c t tr a i n i ng of s ta f f w h e n n e w p r o c e du r e s a r e re q u i r e d t o c o m p l y w it h c h a n g es .
• U pd at e A s s o c ia t i on c o m m u n ic a t i o n s a n d e n s u r e c u r re n t i n f o r m ati o n i s d i s p la y e d o n t he a ss o c i a t i on bo a r d s a nd w e b s it e . P re p ar e ass o ci a ti o n n e w s le t t e r a n d / or o t h e r c o m m un ica t i on wi t h o w n er s a nd r e si d e n t s a s re q u ir e d.
• P ar t i c i p a t e i n t he d e v e l op m e nt o f S t a nd a r d O p e r a ti ng P r o ce d u r e s a nd m ai n t a i n e x i st i ng p r o ce d u r e s .
• R e v ie w p r o c e ss e s a nd e n su r e t h e y ar e i n c o m p lia n c e w it h c u r re n t s t a t u t e . M a n a g e t he c o m m un icat i on a n d c o m p lia n c e of S O Ps w i t h i n tea m s , m a n a g er s a nd i n t e r n a l a nd e x t e r n a l c u s t o m ers .
• P re p a re , m ai n t a i n a n d s ub m i t a w i d e r a n g e of re p o r t s , c on t r ac t l i s t s , p r e se n t at i o n s , do c u m e n t s a nd m a nu a l s a s r e qu i re d.
• Mai n t a i n a cc u ra t e r e c o r d s , f i le s a nd c o mm un icati o n s p er t i n e n t t o t h e A ss o ci a t i on a nd m ai n t a i n up t o d a t e e qu i p m e n t m ai n t e n a n c e l o g s a nd e m er g e n c y s hut o f f p r o ce d u re s b oo k .
• Ma n a g e p a y r o l l t o e n s u r e t i m e i s a l l o c a te d c o r r ec t l y b ase d on b ook of bu s i n e s s a nd w e l l h a s c o n t r ac t e d hou r s .
• A tte n d s m u lt i p l e d a y a nd ev e n i ng m eeti n g s monthly

Skills & Qualifications:

• K no wl e d g e a n d a b i l i t y t o a pp l y State S t a t u t e s a nd C o m m un it y ' s do c u m e n ts .
• K no wl e d g e of ass e ts , ca s h b ala n ce , a nd a v a i la b i l it y of f unds f or p r o j e ct s a nd c as h fl ow m a n a g e m e nt f or ca p i t a l i m p r o v e m e n t s
• Ex ce l le n t o r g a n i z at i on, m o ti v ati on, l e a d e rs h i p, m a n a g e m e nt a nd i n t e r p e r s on a l s k i l l s . C ri t i c a l t h i n k i n g , c o m p le x p r ob l e m s o l v i n g , j u dg m e nt a nd d e ci s i on - m a k i ng a b ilit y .
• A b i l it y t o a pp l y a c o m p re h e n si v e k no w le d g e of p a r t i c u la r f ie l d of s p e c i a li za ti on t o t he c o m p le t i on o f d i f fi c u l t a s si g n m e n ts.
• Ex ce l le n t c u st o m e r s er v ic e s k ill s
• S tr ong v er b a l a nd w r i t t e n c o m m un icati o n s k i l ls . A b i l i t y t o c o m m un icat e a nd p r o v i de g u i d a n c e t o a l l ass o c i a t e le v els .
• S tr ong p r ese n t a ti o n s k i l l s
• A b i l it y t o rea d, a n a l yz e a nd i n t er p r e t t e c h n ic a l p r o ce du res , le a se s a n d / or re g u l a t i o n s
• M u s t h a v e a s tr o ng w o r k et h i c a nd be d e t a i l - o rie n t e d w it h e x c e l l e nt o r g a n i z a t i o n a l a nd m u lt i tas k i ng s k i l ls . M u s t h a v e s t r ong p r o f i ci en c y i n Wi n do w s a n d M i c r o s o f t O f f ice , i n c l u d i ng but n o t l i m ite d to W o r d,
• Ex cel , P o w e r P o i n t a nd O u t l oo k . P r o f i c ie n c y r e se a rc h i ng t he I n ter n e t . P re v i o u s e x p er i e n c e wi t h f i n a n c i a l
• a nd a c c ou n ti ng p r o g ra m s p re f e r re d.
• A b i l it y t o w o r k w it h s e n s i ti v e or c on f i d e n t ia l i n f o r m at i on.
• D e m on stra t e d e x p e r ie n c e m a n a g i n g lar g e , c o m p le x a cc ou n t s o r p r o j e c t s . A b i l i t y t o m ee t d e a d l i n e s a nd w o r k w el l un d e r p r e ss u re .
• A b i l it y t o w o r k w el l i n a t e a m e n v ir on m e nt a s w e l l a s i nd e p e nd e n t l y . M u s t be s e lf - d ri v e n w it h t he a b i l it y t o i d e n t if y , p l a n a nd p r i o r i t i z e bu si n e s s o p po r t u n i t ies .
• K no wl e d g e of m ec h a n ic a l op er a t i ons o f a b u i l d i ng a nd e qu i p m e nt p r e f e rre d . A b i l it y t o res p ond t o e m er g e n c y si t u a t i o n s wi t h i n e s ta b li s h e d ti m efra m e A b i l it y t o ad j u s t t o c h a n g i n g circ u m sta n c es

Physical Requirements:

T h i s p o s i t i on w o r k s un d e r u s u a l o f f i c e c o nd i ti o n s . T h e ass o ci a t e i s re q u i r e d t o w o r k a t a p ers o n a l c o m pu te r a s w el l a s be on t he p h one f or e x te n d e d p e r i ods of ti m e . M u s t be a b l e t o st a nd, s it , w al k a nd o c c a s i on a ll y c l i m b. T he i n c u m b e nt m u s t be on ca l l a t a l l ti m e s a nd a b l e t o w o r k e x te n d e d a n d f le x i b l e hou r s a nd w e e k e nds a s n ee d e d . Ph y sic a l d e m a nd s i n cl u d e a b i l it y t o l i f t up t o 5 0 l b s . The i n c u m b e nt m u s t be a b l e t o d e te c t a u d i t o r y a nd / o r v is u a l e m er g e n c y a l ar m s .

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $85,000-$95,000 annually; paid bi-weekly

Schedule: Monday-Friday (8:00AM-5:00PM); on-call afterhours and weekends

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.