Firstservice Residential

Community Association Manager (On-site)

Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in property operations, hospitality, or construction.
  • Bachelor's degree in business or related field required.
  • Florida State Certification and License for Community Association Management (CAM) mandatory.
  • Strong critical thinking, problem-solving, and decision-making skills.
  • Proficient in Microsoft Office and Windows operating systems.
  • Excellent organizational, leadership, and interpersonal abilities.
  • Knowledge of Florida Statutes and community documents essential.

Responsibilities

  • Lead management of the assigned property and business operations.
  • Supervise team functions while ensuring quality standards.
  • Act as liaison to meet Board expectations and handle inquiries effectively.
  • Ensure compliance with contractual obligations between the association and management company.
  • Initiate contact and build relationships with new residents.
  • Conduct regular inspections to identify and resolve property deficiencies.
  • Oversee construction and maintenance projects to ensure timely, budget-compliant completion.

Benefits

  • Comprehensive medical, dental, and vision plans available.
  • Paid time off and paid holidays are provided.
  • 401k plan with company matching contributions offered.
  • Occasional travel for training and corporate events required.
Full Job Description
Description

Job Overview:

As a Community Association Man a ger , you'll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:
  • Provide management and leadership to assigned property and book of business.
  • Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
  • Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
  • Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
  • Initiate contact with new residents.
  • Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
  • Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
  • Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
  • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.


Skills & Qualifications:
  • 3+ years of experience in property Operations, Hospitality, or construction
  • Bachelor's degree in business or related field
  • Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
  • Critical thinking, problem solving, judgement and decision-making abilities are necessary.
  • Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
  • Excellent organization, motivation, leadership, management, and interpersonal skills
  • Ability to work with sensitive and/or confidential information.
  • Knowledge and ability to apply Florida S tatutes and Community documents .


Physical Requirements:
  • Ability to lift up to 50lbs following appropriate safety procedures.
  • Must be able to stand, sit, walk, and occasionally climb.
  • Ability to respond to emergencies in a timely manner.
  • Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

Directly or indirectly supervise associates within the assigned property.

Additional Information
  • Schedule: Monday-Friday 8:00am - 5:00pm

What We Offer :

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation : $8 5 ,000.00 annually

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

About Firstservice Residential

FirstService Residential is a property management company that provides services to residential communities in North America. The company manages over 8,500 properties and 1.6 million residential units across the United States and Canada. FirstService Residential offers a range of services, including property management, financial management, maintenance and repair, and administrative support. The company is committed to providing exceptional service to its clients and improving the quality of life for residents in the communities it serves.
Learn more about Firstservice Residential
Size
25,000 employees
Market Cap
$7.3 billion
Industry
Founded
2012
5 Year Trend
+17%
NASDAQ

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