Your role at a glance
The Community Affairs Manager develops and executes strategies to expand community outreach and strengthen trust in current and new data center markets. This role builds relationships with local stakeholders (municipal leaders, residents, civic organizations, schools/workforce partners, NGOs), proactively addresses misconceptions about data centers, and demonstrates local value through transparent engagement and measurable community programs - positioning NTT Global Data Centers as a responsible long-term partner and sustainability leader.

What we are looking for

KEY RESPONSIBILITIES

Community outreach strategy

• Create community engagement strategies and market-specific plans to build trust, credibility, and goodwill in communities where the business operates or plans to expand.
• Map stakeholders and establish engagement rhythms (listening sessions, briefings, open houses/site tours, community updates) tailored to each market's dynamics.

Narrative building & education

• Develop community-facing messaging and materials that explain the benefits of data centers (economic, digital, societal) and the company's environmental responsibility; coordinate with communications to ensure unified messaging.

Program development & partnerships

• Design and manage community investment and partnership programs aligned to local needs (e.g., education/workforce, sustainability, digital inclusion, local nonprofits), and coordinate employee engagement/volunteering where relevant.

Cross-functional coordination (development lifecycle)

• Partner with Expansion/Development, Construction, Operations, Legal/Compliance, and Sustainability to anticipate community concerns, support permitting/public meeting readiness, and ensure follow-through on commitments.

Issues identification & risk mitigation

• Monitor local sentiment and emerging risks; recommend corrective/preventive actions and escalation paths in coordination with internal stakeholders.

External representation

• Represent the company in community forums, public meetings, and stakeholder briefings; prepare internal leaders for community engagement moments and ensure consistent, respectful dialogue.

Measurement & reporting

• Define success metrics (relationship coverage, engagement participation, sentiment trends, program outcomes, risk reduction) and deliver regular updates to leadership with insights and recommendations.

KNOWLEDGE & ATTRIBUTES

• Demonstrated experience building community engagement strategies and managing diverse stakeholder groups.
• Excellent written and verbal communication; confident facilitation in public/community settings
• Strong program management skills (planning, budgeting, vendors/partners, measurement)
• Demonstrated experience building community engagement strategies and managing diverse stakeholder groups

• High EQ, diplomacy, and ability to navigate complex local issues with sound judgment.
• Experience with large infrastructure/industrial projects (data centers, energy, utilities, construction, real estate development)
• Familiarity with sustainability and ESG topics as they relate to local communities (energy, water, noise, traffic, workforce)
• Experience working across multiple geographies and regulatory environments.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent practical experience

REQUIRED EXPERIENCE

• 6+ years in community affairs/community relations, public affairs, CSR/social impact, or external communications.
• Ability to manage sensitive political and reputational issues
• Experience integrating community benefits into development strategies

PHYSICAL REQUIREMENTS

• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.

WORK CONDITIONS AND OTHER REQUIREMENTS

• Travel required 20% of time.
• Perform work from a remote location with stable internet connection.

Unique ID: 4923

Compensation Pay Range

"This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $128,600.00 - $156,200.00.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package."