TeleTech

Communications Specialist

TeleTech$77K — $176K *
Tampa, FL 33647In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in strategic communication or technical writing
  • Proficiency in Microsoft Office applications
  • Strong written and verbal communication skills
  • Experience gathering and synthesizing information into deliverables
  • Demonstrated problem-solving and mitigation strategy development
  • Ability to form effective working relationships
  • Eligibility to obtain a Secret security clearance
  • Bachelor's degree in a relevant field

Responsibilities

  • Develop and produce a variety of internal and external communication materials
  • Translate complex technical jargon into accessible language for broad audiences
  • Oversee and author messages for clients, ensuring clarity and engagement
  • Generate fresh content while ensuring the accuracy of information
  • Manage multiple communication-related projects that support the client
  • Build relationships with stakeholders to facilitate organizational change
  • Anticipate client needs and take proactive initiative in communications efforts

Benefits

  • Comprehensive health, life, and disability benefits
  • Financial and retirement perks
  • Paid leave and professional development opportunities
  • Tuition assistance programs
  • Work-life balance initiatives
  • Recognition program for outstanding performance
Full Job Description
Communications Specialist
The Opportunity:

Key to an organization's growth is strong stakeholder communication that represents and supports its mission, values, and objectives. As a communications professional, you know how to inform and engage key audiences and help promote an organization's desired reputation. We're looking for an experienced communications specialist like you, who is ready to share your knowledge and willing to win for the client and live our mission every day. Here, you'll use your consulting skills and experience to design, develop, produce, and consult on a variety of internal and external communication materials and media that supports DoD client.

As a communications specialist on our team, you'll develop creative solutions to complex problems. Your self-guided yet collaborative spirit will shape and build relationships with team members, stakeholders, and customers to advance goals, facilitate organizational change, and encourage stakeholder acceptance of processes and initiatives. You must be adept at translating technical jargon into clean copy that is easily understood by all and tells a compelling story. As an organizational advisor on oral and written communications, you'll oversee and author compelling messages for your customers, web site content, articles, email messages and social media content. Your creative-thinking and business-oriented mindset will guide your customers to inform key audiences through words, images, and sound. You'll draw upon your versatility as a communications professional to create messages that accurately convey information in a compelling fashion, using basic principles of storytelling as your guide. You'll draw upon your thorough knowledge of grammar, punctuation, style, and communications best practices to draft messages that are error-free from the get-go. You will leverage your solid research competency to generate fresh content and coordinate with various Task Order organizations and work activities to verify the accuracy of information. In this dynamic team setting, you will help determine challenges, opportunities, and needs, as well as manage several projects to improve service and support given to the client. You'll use your strategic thinking ability to anticipate your customers' needs and take initiative.

Work with us as we design, develop, and produce outstanding executive communications to change customer organizations for the better.

Join us. The world can't wait.

You Have:
  • 3+ years of experience in the strategic communication or technical writing fields
  • Experience with Microsoft Office applications
  • Ability to speak, write and edit clearly and effectively
  • Ability to gather information and synthesize it into customer-ready deliverables
  • Ability to identify potential problems and develop mitigation strategies
  • Ability to establish and maintain effective working relationships
  • Ability to obtain a Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Knowledge of multiple writing style guides and requirements
  • Ability to perform reviews and assure the quality of all written deliverables in support of a wide range of customer requirements and ensure the production of clear documents that guide and educate the reader
  • Possession of strong analytical and critical thinking skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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