COMMUNITY NAMECommunity Support Office
Job IDJOB OVERVIEWThe Communications Manager supports Sunrise Senior Living's brand and mission through effective internal and external communications and strategic change management support. This role works collaboratively within a matrixed organization, partnering with cross-functional teams, executive leadership and external vendors to help ensure consistent messaging and engagement with team members and external stakeholders. The candidate who will likely thrive in this position also possesses a passion and respect for the company's mission: to champion quality of life for all seniors.
RESPONSIBILITIES & QUALIFICATIONSEssential DutiesAs a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Internal Communications- Develop and implement internal communications strategies across various channels to positively support Sunrise's team member experience and drive critical business objectives.
- Maintain editorial calendars, support multiple company newsletters and assist with executive communications to align with organizational priorities.
External Communications- Draft and edit external messaging partnership with internal stakeholders and Public Relations (PR) agencies, including media relations, public statements, blog content and social or marketing materials.
- Identify opportunities proactively to promote Sunrise's brand, services and mission and support reputation management efforts.
- Monitor media coverage, assess risks and opportunities and coordinate timely responses to protect and enhance the Sunrise brand.
Change Management Communications- Collaborate on communications for organizational change initiatives, contributing to plans that support change adoption and foster understanding and engagement.
- Provide strategic planning on messaging strategies and communication channels to meet specific business goals.
Crisis and Issues Management- Support crisis communications as needed, including assisting in the development of messaging and strategies for sensitive situations to protect and enhance the Sunrise brand.
Editorial and Content Management- Support content planning and editorial calendars for internal and external campaigns.
- Work with subject matter experts and creative teams to ensure the timely delivery of content.
Stakeholder Engagement- Foster relationships with executive leadership, department heads, external stakeholders and frontline team members to ensure communications are relevant and aligned with business goals.
Vendor and Agency Management- Assist with managing relationships with communications vendors and agencies, supporting the execution of deliverables.
Measurement and Reporting- Help track and analyze communications initiatives, assisting with the preparation of reports and recommendations for improvement.
Editorial Quality Assurance- Review and edit communications for accuracy, clarity and alignment with brand voice and values.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Perform other duties as assigned.
Core Competencies- Project coordination and organizational skills
- Ability to move fluidly across audiences, channels and priorities
- Strategic and creative thinking
- Stakeholder engagement and relationship-building
- Writing, editing and content development
- Change management communications
- Adaptability and problem-solving
- Collaboration and teamwork within a matrixed environment
- Attention to detail and commitment to quality
Experience and QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
- Bachelor's degree in Communications, Marketing, Journalism or a related field required
- Minimum of 5 years of experience in communications, preferably in a corporate or agency setting and within a matrixed organization
- Experience supporting both internal and external communications, including change management communications
- Excellent writing, editing and verbal communication skills
- Ability to manage multiple projects and deliver quality work under deadlines
- Experience supporting vendors, agencies and cross-functional teams
- Analytical skills and familiarity with communications measurement and reporting
- Adaptability and ability to work in fast-paced, changing environments
We also offer benefits and other compensation that include:
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- myFlexPay offered to get paid within hours of a shift
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®COMPENSATION DISCLAIMERSelected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
