Salary : $74,748.00 - $100,488.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:Department: Liquor and Cannabis Board
Division: Director's Office
Opening Date: 06/08/2026
DescriptionYour opportunity at a glanceThe Washington State Liquor and Cannabis Board is announcing an exciting opportunity for a Communications Consultant 5 (CC5). This position is located in the Director's office in
Olympia WA. This position is part of an innovative and collaborative team that supports the mission of the Communications Division by facilitating media relations, producing publications, producing and executing communications plans and furthering internal (intranet) and external (website) communications management. Additionally, this position supports the Board's mission, goals and policies by being proactive in media relations and developing and executing statewide communication on behalf of the entire agency.
If you have an interest in working with internal and external customers and being a Communications Consultant 5, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including: - A comprehensive (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
- Paid
- (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
- Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
- Training and career development programs (including online courses and LinkedIn Learning)
- A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
- - confidential program created to promote the health, safety and well-being of public service employees
- Generous wellness program (we offer reimbursements for certain fitness related activities)
- Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
- Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work
- Free parking
DutiesSome of the duties you will perform are:
- Serves as the agency Communication Consultant. Serves as back up spokesperson to the press, radio, television media and general public.
- Writes and issues media releases, advisories and listserv policies. Produces supporting communication materials for news events and announcements
- Analyzes plans and executes communications events (such as press conferences) involving the Board and executive members.
- Coordinates, collects and prepares timely distribution of WSLCB information to the media. Strives to provide excellent customer service to the news media and others.
- Provides information in a credible, truthful manner that reflects the highest level of integrity for the WSLCB Communications Team and the agency as a whole. Protects the privacy of records not available to the public via public records request.
- Leads, coordinates and prepares publications such as annual and special reports for broad publication. Collaborates with other divisions to produce brochures, fact sheets and other materials to target audiences and for broad distribution.
- Posts and maintains materials on the website; Creates and posts content that can be translated whenever possible.
- Key audiences include: • Federal, state and local government officials • Alcohol/cannabis licensees • ESL Stakeholders: public officials and other targeted audiences.
- Regularly suggests, writes and issues content for the intranet that is read by all employees. Identifies LCB relevant news from online news sources and issues links or summaries for WSLCB Board and staff.
- .Organizes and produces website content using usability standards for a broad audience. Crafts comprehensive communications plan for reaching diverse audiences; Communicates the plan with the Board and other internal channels.
- Serves as backup to Graphics Design Senior for update website and intranet.
- Works closely with the agency Public Health Liaison, Rules Team, Tribal Liaison, agency divisions, and others to create strategic and professional education materials for diverse audiences.
- Serves as backup to Communications Director at Executive Management Team, Leadership Team, or other meetings as requested.
- Advises WSLCB staff and management regarding public reaction to proposed programs and/or polices.
- Determine need and type of information and education programs to tell the WSLCB story to employees, stakeholders and general public.
- Supports executive leadership in communicating to key audiences including: the Governor, Legislature, stakeholder groups and the general public. Support includes research, talking points, PowerPoint presentations, video scripting and other.
- Serves as the agency communications lead for agency projects as assigned: Under this role, the CC5 will independently fulfill the ongoing communications needs for the agency and its employees.
QualificationsRequired QualificationsExperience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Eight (8) years of professional experience in information, journalism or public relations.
ORAn Associate's degree involving major study in journalism, communications, public relations, or closely allied field
AND four (4) years of professional experience in information, journalism or public relations.
ORA Bachelor's degree involving major study in journalism, communications, public relations, or closely allied field
AND two(2) years of professional experience in information, journalism or public relations.
Preferred/Desired Qualifications: The LCB CC5 will need to demonstrate that they are currently top performers and dedicated to the success of the organization. Preference will be given to candidates with a proven record of producing results under pressure, demonstrate strong writing skills, and receive top accolades from references.
Required Competencies: The ability to take action to learn and growThis equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.
The ability to take action to meet the needs of others This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Competencies:Accountability- Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight, develop innovative solutions to a variety of issues. Make timely decisions although faced with limited data or resources
- Accept own role when expectations are not met, and respond quickly to resolve issues with other by:
- Making the best use of available time and resources to meet productivity standards, deadlines and work schedules
- Acknowledging and correcting errors or problems; working though problems with people quickly and directly
- Ensuring that work products meet customer expectations
- Adapting to changing business needs, conditions and work responsibilities; modifying approach, goals and methods to achieve successful solutions and results in dynamic situations
- Identifying and providing alternatives to reach a given end, and developing new strategies or tactics if current ones are ineffective
- Coping with and helping others deal with the ongoing demands of change; proactively embracing change as a way to accomplish goals more effectively; acknowledging the benefit of change and inspiring others to accept change
- While staying within the parameters of good practice, generating unique, workable and useful solutions to difficult problems, successfully describing vision and possibilities to others
- Recognizing when a decision must be made and moving forward with that decision
- Moving quickly to find common ground for solutions among diverse interests
- Appropriately delegating authority to others
- Logically integrates various ideas, intentions and information to form effective goals, objectives timelines action plans and solutions
- Can be relied upon to achieve excellent results with little need for direct oversight
- Must possess analytical abilities
Communication- Convey clear, timely persuasive messages that positively influence the thought and actions of others by:
- Strong writing skills including the AP writing style.
- Listening well to all individuals and accurately conveying their ideas to others
- Clearly and effectively communicating with individuals and groups within and outside of the WSLCB
- Responding to the various styles and needs of the individuals and groups with whom he/she is communicating and effectively clarifying messages when asked to do so
- Presenting ideas effectively in formal and informal situations
- Keeping his or her supervisor and co-workers informed of need-to-know items; sharing complete and accurate information with others
- Communicating the intention and rationale behind decisions and /or actions
Serving Customers- Build and maintain internal and external customer satisfaction with the products and services offered by the WSLCB, develop innovative ideas that provide solutions to our customers' challenges by:
- Making excellent customer service a high priority
- Knowing our customers and their expectations; anticipating, assessing and responding in a timely manner to changing customer needs
- Consistently going beyond basic service expectations to help customers implement complete solutions and helping both internal and external customers achieve desired outcomes
- Searching out ways to enhance customer satisfaction by improving efficiency and effectiveness of service delivery, regularly taking action to solicit feedback and ensuring the customer's needs are being met
- Gaining customer confidence and trust by making sure those long-term needs are being met
- Recognizing adverse customer reactions and developing better alternatives
- Emphasizing a team approach to providing excellent customer service; sharing customer service lessons with others with the WSLCB
- Staying within the parameters of good practice; generating unique but workable and useful solutions to customer' difficult problems
Build and Maintain Relationships- Earn the trust, respect and confidence of co-workers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation
- Contribute to an environment that honors diversity and uses diverse perspectives to meet the agency's mission and goals by:
- Respecting and maintaining confidentiality
- Being honest in all interactions
- Keeping commitments made to others; meeting prosed goals and deadlines
- Demonstrating ethical behavior and imp
