Leidos has an opportunity for a
Communications and Technical Writer Team Lead supporting the
Managed Infrastructure Service Provider (MiSP) contract for the
Centers for Medicare & Medicaid Services (CMS). This fully remote position leads a team responsible for developing technical documentation, training materials, and communications that support a large-scale federal IT modernization program. The role works closely with engineers, product teams, and customer stakeholders to deliver clear, accurate, and user-focused content.
The MiSP contract supports CMS's modernization efforts by providing a secure and scalable hosting environment that enables the migration of legacy applications to multi-cloud platforms while supporting the modernization of existing systems. As part of a collaborative, matrixed environment, you will partner with application owners, CMS stakeholders, and cross-functional teams to ensure high-quality communications and documentation that support program objectives and customer needs.
In this role you will:
- Lead a team of technical writers supporting multiple product teams, ensuring balanced workload distribution, timely delivery of high-quality documentation, and escalation of risks or issues as needed.
- Partner with engineers, developers, architects, and subject matter experts to gather, analyze, and synthesize complex technical information into high-quality training materials, technical documentation, and customer communications.
- Serve as the primary technical writing lead, collaborating with customers, clients, program leadership, and cross-contract teams to define project scope, communication strategies, reporting requirements, and documentation priorities.
- Develop and oversee the creation of technical briefs, web articles, training materials, knowledge articles, and technical documentation using Confluence, Jira, Contentful, Microsoft Word, and PowerPoint.
- Champion plain language principles and ensure all written content is accurate, engaging, Section 508 compliant, and aligned with program quality standards.
- Establish documentation priorities, coordinate work assignments across the technical writing team, and monitor deliverables to ensure customer commitments are met.
- Represent the program during customer meetings, technical reviews, presentations, and executive readouts, providing recommendations, documenting decisions, and communicating project status.
- Foster a collaborative, customer-focused environment while mentoring team members and promoting continuous improvement of documentation processes and standards.
- Demonstrate a positive, customer-centric, "can do" attitude while building trusted relationships across engineering, program, and customer organizations.
We are seeking a self-starter and proven leader who is comfortable building relationships across established teams in a complex environment to ensure the delivery of accurate, impactful, and customer-focused technical communications. The ideal candidate is an experienced technical writer with demonstrated leadership experience, exceptional organizational skills, and the ability to drive multiple priorities in a fast-paced environment.
Primary ResponsibilitiesUnder the direction of the Delivery Management Manager, you will:
- Lead collaboration with engineering teams to understand technical architectures, systems, and processes, translating complex technical information into concise, business-focused documentation, training materials, and web content for diverse audiences.
- Write and oversee the development of product, service, and project communications including training briefs, executive presentations, targeted communications, internal portal content, digital newsletters, knowledge articles, FAQs, and technical documentation.
- Review, edit, proofread, and provide quality assurance for documentation produced by the technical writing team to ensure consistency, accuracy, and compliance with established standards.
- Assign and coordinate work across the technical writing team, monitor progress against schedules, and provide regular status updates to program leadership and customers.
- Consult with subject matter experts, engineering teams, project personnel, and customer stakeholders to gather information, validate technical accuracy, and ensure compliance with applicable guidelines and regulations.
- Independently manage documentation efforts through customer review and approval processes while supporting multiple concurrent priorities.
- Ensure all documentation meets editorial standards, government specifications, accessibility requirements, branding guidelines, and quality expectations.
- Recommend improvements to documentation processes, templates, standards, and workflows to improve efficiency and consistency across the program.
Basic Qualifications- Bachelor's degree in English, Technical Writing, Journalism, Communications, or a related discipline with 6+ years of technical writing experience supporting programs or contracts of similar scope, complexity, and technical depth. Additional years of experience may be considered in lieu of degree.
- Demonstrated experience leading or coordinating technical writing teams, assigning work, mentoring team members, and ensuring successful delivery of multiple concurrent documentation efforts, preferred.
- Proven ability to collaborate effectively with engineering, development, product management, customer, and cross-functional teams.
- Strong experience researching, analyzing, organizing, and translating complex technical information into clear, concise documentation for technical and non-technical audiences.
- Demonstrated ability to manage multiple priorities, competing deadlines, and customer expectations in a fast-paced environment.
- Experience developing documentation using tools such as Confluence, Jira, Contentful, Microsoft Office, or comparable documentation platforms.
- Excellent written, verbal, organizational, and presentation skills.
- Ability to obtain and maintain a Public Trust clearance.
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior to be considered.
Preferred Qualifications- Moderate understanding of cyber security principles and network systems is desired.
- Familiarity working within an Agile environment.
- Previous experience working in complex, matrixed environments.
- Current or previous CMS customer experience.
Come join our rapidly growing team and enjoy these benefits:- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
- Eleven (11) paid holidays per year.
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Ongoing training to support your success.
- Tuition reimbursement based on Leidos policy.
- Discounted Leidos stock purchase and other Employee Discounts.
Original Posting:June 29, 2026
Pay Range:Pay Range $65,650.00 - $118,675.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
