FedEx

Communications Advisor

FedEx$89K — $148K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant quantitative field (Business Administration, Engineering, Mathematics/Statistics, Computer Science)
  • 6 years of related experience
  • Proven expertise in customer experience metrics and reporting
  • Strong leadership skills for cross-functional initiatives
  • Solid analytical skills for performance insights
  • Ability to collaborate effectively with various stakeholders

Responsibilities

  • Provide insights and reporting on Enterprise Service Performance metrics to drive customer experience improvement
  • Report monthly performance metrics to executive stakeholders including CESC
  • Lead initiatives focused on enhancing service quality and operational excellence
  • Design and implement measurement tools and reporting frameworks
  • Collaborate with operations, technology, and analytics teams on high-priority initiatives
  • May lead a small team or act as a senior contributor driving transformation

Benefits

  • Hybrid work environment with location flexibility
  • Relocation assistance based on business needs
  • Access to comprehensive benefits package
Full Job Description
  • Provides insights and reporting of ESP (Enterprise Service Performance) metrics, ensuring strategic focus across the enterprise for customer experience improvement as measured by Net Promoter Score (NPS). Includes messaging of ESP program and metric strategy, ensuring clarity and accuracy of metric reporting, analyzing metrics for performance and insights, and collaborating with metric owners for metric enhancement.
  • Reports monthly performance to executive stakeholders, including the Customer Experience Steering Committee (CESC), and works with global metric owners and stakeholders to establish annual goals.
  • Provides day-to-day leadership and subject matter expertise for cross-functional initiatives that advance service quality and operational excellence.
  • Leads efforts to design and implement measurement tools, reporting frameworks, and insights that improve business processes and customer outcomes.
  • Partners closely with operations, technology, and analytics teams to support high-priority programs and change initiatives.
  • May lead a small team or serve as a senior individual contributor responsible for driving transformation within key service domains.


Minimum Education

Bachelor's degree in Business Administration, Engineering, Mathematics/Statistics, Computer Science, or a related quantitative discipline.

Minimum Experience

6 years of experience in a directly related position

Work Location

This is a hybrid position located in Memphis, TN or Pittsburgh, PA. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

Relocation assistance is available based on business needs.

Minimum Education

Bachelor's degree in Business Administration, Engineering, Mathematics/Statistics, Computer Science, or a related quantitative discipline.

Minimum Experience

6 years of experience in a directly related position

Preferred Qualifications:

Pay Transparency: Memphis, TN: $7,488.36/mo - $12,355.79/mo Pittsburgh, PA: $7,882.48/mo - $13,006.09/mo

Pay: Compensation Grade FEC_E27

Additional Details:

For details on our comprehensive benefits, click here.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ

Similar Jobs

More Jobs at FedEx

More Business Services Jobs

Find similar Communications Advisor jobs: