Job Title: Communication Specialist, IT
Duties: Looking for a technical writer with marketing background to interact cross-functionally with other members of the Information Technology (IT) organization (including information security, enterprise infrastructure, analytics and enterprise apps) to produce/create top quality and clear technically-based copy.
This position requires strong writing skills and at least two years (combined) of both technical writing and corporate communications/marketing experience.
The ideal candidate will have a solid base of technical knowledge and the ability to understand and use new IT products and services in order to create detailed user instructions and high-level overviews, as well as write copy for strong internal marketing campaigns Applicants are expected to supply writing samples prior to interviewing for this role.
RESPONSIBILITIES
- Gather, analyze and compose technical information and translate into clear, compelling and business focused documents and stories that are consumed by both technical and non-technical audiences
- Create content for internal product announcements and stories, user guides and FAQs
- Conduct research and ensure the use of proper terminology, including coordinating and working with subject matter experts and others as needed
- Translate technical information into clear, readable documents to be used by technical and non-technical employees
- Proofread and perform difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, etc.
- Ensure consistency, clarity, and quality in and across all types of communication assets
- Transfer/post copy to internal SharePoint pages
Skills: Required
- 1+ years experience in technical writing and editing
- 1+ years experience in marketing or non-technical communications field
- Attention to detail with excellent oral and written communication skills
- Proficiency in Microsoft Office suite
- Ability to manage multiple projects that are relatively complex in scope and demonstrate effective time-management skills to comply with project deadlines
- Exhibits superior knowledge of grammar, spelling, and punctuation
- Strong attention to detail
Preferred
- Experience in communicating complex systems, preferably technology-related
- Ability to quickly adapt to changes in priorities
- Ability to turn technical copy into compelling stories to engage non-technical audiences
- Ability to recommend formats per technical and customer requests
- Exhibit a strong understanding of processes, formats, styles and tools
- Strong working knowledge of SharePoint 2016 and Adobe Creative Cloud suite (e.g. Premiere Pro, After Effects, InDesign, Photoshop)
Keywords:
Education: Bachelor's degree or higher
Skills and Experience:
Required Skills:
TECHNICAL WRITER
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS COPY EDITING CORPORATE COMMUNICATIONS Additional Skills:
WRITING EXPERIENCE
MICROSOFT OFFICE
DETAIL ORIENTED
PROJECT MANAGEMENT
MICROSOFT SHAREPOINT
Languages:
English
Read
Write
Speak
Minimum Degree Required: Bachelor's Degree