What you'll doWe're looking for an exceptional and ambidextrous early-career operator to help us build and scale this infrastructure. You will work across every altitude, from co-designing high-level team planning mechanisms to managing the granular details of a complex project to ensure that it lands successfully. Some weeks, that might mean redesigning processes and building custom AI agents to handle repetitive workflows. Other weeks, it's gaveling on the best lightning talks to feature during our onsite and pitching a mandatory jingle jam.
Responsibilities- Team systems & infrastructure: Create processes, onboarding resources, and shared playbooks that help the team prioritize, track, and execute work effectively.
- Workflow automation: Lead the transformation of the team's critical administrative engines such as inbound media requests, speaking inquiries, and team communication channels and aliases. You'll identify recurring patterns and build AI-enabled workflows and automations that make these processes faster, more reliable, and easier to scale.
- Project and program management: Act as the embedded PgM for complex comms programs (e.g., Stripe Sessions, the Annual Letter) from planning through execution. Translate fast-moving initiatives into clear objectives, plans, milestones, and reporting.
- Budget and resource management: Manage the team's resourcing and budget management process including contracting, POs, payments, tracking and budget reporting.
- Measurement and reporting: Build and maintain reporting systems and data dashboards that track communications impact, media coverage, and operational efficiency. Turn the data into clear insights that help the team make decisions.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 3-5 years of experience in strategy, operations, program management, or an operating role supporting a senior leader or complex, cross-functional team
- Proven systems thinker who can bring clarity to messy workflows or chaotic projects. You naturally look for the root causes behind problems and build long-lasting solutions rather than one-off fixes.
- Comfortable navigating ambiguity in a fast-paced environment and are able to swiftly adapt as priorities shift alongside the business.
- Highly organized and able to manage several workstreams without losing attention to detail.
- Actively use AI in your daily work and experience building automations to eliminate manual drag for yourself and your team.
- Comfortable working with data and are willing to learn new tools to answer operational questions (e.g. writing basic SQL queries or building custom dashboards from scratch.
Preferred qualifications- Prior operations or program management experience specifically within communications, public relations, marketing, public affairs or experience in an adjacent fast-paced, high-growth technology environment.
- Experience building scalable operational processes or programs.
- Experience managing budgets and financial operations, including vendor contracting, purchase orders, payments, and budget tracking.
- Familiarity with communications-specific metrics, media-monitoring platforms, and methods for tracking brand sentiment or impact.
- Familiarity with SQL, data pipelines, dashboards, workflow-automation tools, or AI agents.
