The Role:As a Commissions Manager within our Strategic Finance team, you will oversee the day-to-day Sales Commission process while ensuring accuracy, efficiency, and fairness in our commission structures. You will grow into end-to-end ownership of the commissions function - from strategy and plan design through execution - on top of a stable, well-functioning foundation, with meaningful opportunity to shape how the program evolves. This includes deep, hands-on work in Spiff (and its underlying logic/code) to understand, optimize, and rebuild plans, and leveraging strong executive-facing soft skills to influence senior leaders and drive cross-functional alignment.
Responsibilities:- Run Sales Commission Process: Lead the day-to-day execution of the Sales Commission process, including managing Sales Performance Incentive Funds (SPIFs), and ensuring precise and timely commission calculations.
- Own Plan Design, Rebuilds, and Change Management in Spiff: Go beyond maintenance by deeply understanding how existing plans are architected in Spiff (including formulas, rules, and data flows), and proactively rebuild, redesign, and optimize plans to better align with evolving go-to-market and compensation strategies, implementing plan changes with clear version control and testing to ensure accurate calculations and drive desired sales behaviors.
- Manage SIP Changes: Coordinate changes to Sales Incentive Plans (SIPs) across Sales, Solutioning, BDR, and Channel teams, working cross-functionally with stakeholders from Sales leadership, HR, Finance, and BizOps.
- End-to-End Function Ownership (Over Time): Serve as the primary owner of the commissions function as the role matures - initially focusing on execution excellence and deep systems understanding, then progressively taking on more strategic design, policy-setting, and long-term roadmap ownership over the following 12-18 months.
- Executive and Cross-Functional Influence: Partner closely with executive leadership and cross-functional stakeholders to pressure-test commissions ideas, provide data-driven recommendations, and constructively push back when proposals create risk or misaligned incentives.
- Dispute Resolution: Address and resolve commission dispute tickets promptly, escalating issues as needed, and meticulously documenting resolutions to uphold legal and audit standards.
- Root Cause Analysis: Conduct regular Root Cause Analysis of dispute tickets to identify trends and areas for improvement to our commission processes.
- Commission Data Management: Monitor and manage data in Spiff, finalizing and Freezing commission data by the 15th of each month to facilitate timely data transfer to Payroll for processing.
- Salesforce & Data Partnership: Partner with Sales, Ops, and Business intelligence teams to understand and continuously improve the Salesforce data structures and pipelines that feed Spiff, ensuring data quality and alignment between source systems and commission logic.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Qualifications:- Bachelor's degree in Finance, Accounting, Business Administration, or a related field; or equivalent work experience.
- 5+ years of experience in a similar role, preferably within the technology or telecommunications industry.
- Deep, hands-on experience with Spiff is required, including configuring, building, and rebuilding complex plans, working with advanced calculation logic, and troubleshooting configuration issues in a code-heavy environment.
- Proficiency in commission structures, incentive plans, and sales compensation principles.
- Strong working knowledge of Salesforce, including comfort navigating objects, fields, and reports, and understanding how Salesforce data feeds into Spiff and impacts commissions calculations.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication, influence, and interpersonal skills, with demonstrated ability to engage with and, when appropriate, push back on senior leaders in a constructive, data-driven way, and to build trusted relationships across Sales, HR, Finance, and BizOps.
- Personable, collaborative style with the maturity to grow into end-to-end function ownership, balance strategy and execution, and thrive in a role with significant room to shape how the position evolves over time.
- Detail-oriented mindset with a focus on accuracy and compliance in handling financial data and dispute resolution.
- Proficiency in relevant software and tools (Salesforce, Excel) is required.
- Must be legally eligible to work in the United States without visa sponsorship.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
