The Commercialization Leader - Smart Services plays a critical role in our broader sales enablement efforts, working in partnership with product management and the Sales Center of Excellence (COE). This is an opportunity for a driven associate that excels in motivating others with experienced facilitation, sales, and presentation skills in a collaborative, data rich, technical, and customer focused environment. You will own the roll out and continuous improvement of Smart Services sales enablement, and will work with field personnel (General Management, Sales Leadership, Operations Leadership, and Technicians) to make sure they have the training and support they need to effectively sell and execute the offerings profitably. As the main point of contact for the field for any questions about the offerings, you9ll be responsible for office visits, training, coaching, and on-going communication to drive consistency and growth across the regions. You will lead the development of training collateral and support the product management and marketing teams to provide input into overall sales strategy development.

This remote role will be responsible for commercializing Smart Services offerings and developing a strong sales pipeline to launch and grow new offerings through the North America sales channels. There will be a heavy emphasis on training sales and operations personnel, driving best practices across regions, gathering feedback from field to improve Smart Service products, and accelerating the maturity of our regions in their Smart Services business using digitally enabled tools. This role requires exceptional communication skills and a sales strategy growth mindset to develop best sales practices, customer messaging and aligned external and internal value propositions to drive the growth of our digitally enabled Smart Services offers.

What you will do (Essential functions)

• Commercialize new and existing Smart Services offerings for North America sales channels.
• Provide customer support for sales and fulfillment channels within the Smart Services portfolio (i.e. leadership presentations, strategic sales skills, product & services demonstrations, operations training, etc.)
• Practice LEAN principles with regular gap analysis and new solution ideas to continuously improve standard work and best practices that address current field and customer challenges and needs.
• In partnership with the Product Management Team, develop and facilitate virtual and in-person field office training initiatives and launch new development demonstrations of new and existing offerings.
• Provide Product Management with voice of customer and Trane associates regarding required functionality and/or offering configuration.
• Support Sales COE by providing input to strategy, needed escalations to regional leadership, and content for monthly general audience communications.

Cultural Fit:

• Self-motivated, high energy, servant leader with the ability to initiate, lead and problem solve in-person and virtually.
• Highly effective team player able to develop and sustain an extraordinary level of team commitment, employee engagement and ownership.
• Exceptional influencing and leadership skills, ideally with demonstrated experience in an environment resistant to change.
• Strong negotiation and communication skills at all levels of the organization.
• Desire to be held accountable for business results.
• Strong computer skills required, including functional knowledge of IT network fundamentals.
• Strong virtual working and time management skills as well as potential national travel for in-person meetings, events, and training needs.
• Understands and able to articulate all aspects of service business operations with sales, fulfillment and technical personnel.

Qualifications:

• Bachelor9s degree or equivalent experience required.
• 5+ years of combined experience in customer success roles required.
• Experience managing and leading teams, directly and indirectly, is preferred.
• HVAC experience, knowledge of building systems operation, extensive knowledge of field, service, and product preferred.
• Good knowledge of LEAN practices is preferred.
• Ability to effectively communicate with others both written and orally required.
• Ability to travel independently up to 40% of the time required.

Annual Base Salary Range or Hourly Base Pay Range:
$123,721.66 - $173,004.99
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs.