Who we are looking for:
Suralink is seeking a Commercial Sales Manager to lead our SMB and Mid-Market Account Executive team-the engine of our growth.
Reporting to the CRO, you'll lead a team of full-cycle AEs responsible for acquiring new customers while driving expansion within existing accounts. This is a hands-on player-coach role where you'll actively support strategic deals, develop your team, improve forecasting accuracy, and build repeatable sales processes that drive predictable revenue.
Success in this role requires someone who thrives on coaching, accountability, operational excellence, and delivering an exceptional customer buying experience.
Key Responsibilities:
Drive Revenue Performance
- Own team performance across new business, expansion, and upsell bookings
- Coach reps through strategic opportunities, particularly deals above $30K ACV
- Improve win rates, sales execution, and forecast accuracy
Develop a High-Performing Team
- Build a culture of accountability, continuous improvement, and recognition
- Conduct regular deal reviews, call coaching, and role-playing sessions
- Help each AE develop the skills and confidence to consistently exceed goals
Build Scalable Sales Processes
- Standardize CRM hygiene, opportunity management, and forecasting
- Implement repeatable sales processes and playbooks that enable consistent execution
- Maintain accurate pipeline visibility and establish a no-surprises forecasting culture
Generate Predictable Pipeline
- Partner with Marketing and RevOps to drive inbound, outbound, partner, and event-generated pipeline
- Ensure healthy pipeline coverage through strong prospecting habits and account planning
Partner Across the Business
- Collaborate closely with Customer Success to ensure smooth customer handoffs and identify expansion opportunities
- Analyze funnel metrics, conversion rates, and win/loss trends to continuously improve the sales motion
Experience and Professional Qualifications:
- 5-8+ years of B2B SaaS sales experience
- Proven success as a full-cycle Account Executive selling into SMB and/or Mid-Market customers
- 2-4+ years leading high-performing SaaS full-cycle sales teams
- Track record of consistently achieving or exceeding revenue targets
- Experience managing transactional and moderately complex sales cycles ($5K-$80K ACV)
- Strong coaching, forecasting, and sales process discipline
- Experience building repeatable sales motions and improving team performance through data and coaching
- Comfortable operating as a player-coach, actively supporting key customer opportunities
- Ability to work remotely within the U.S. (Utah, Central, or Eastern time zones preferred)
Additional Preferred Qualifications:
- Experience selling workflow, fintech, compliance, or vertical SaaS solutions
- Familiarity with MEDDIC, Challenger, value-based selling, and multi-threaded sales
- Experience partnering closely with Marketing, RevOps, and Customer Success
- Experience creating playbooks, onboarding programs, and sales enablement content
Competencies:
- Hands-on coach who enjoys developing people
- Data-driven and operationally disciplined
- Customer-first mindset focused on business outcomes and ROI'
- Process-oriented with a passion for continuous improvement
- Transparent, accountable leader who sets high standards
- Collaborative partner who builds trust across teams
At Suralink, our values guide everything we do:
- Customer Obsessed: We seek to understand those we serve deeply and are committed to serving them better than anyone else.
- Passionately Motivated: We care about what we do, which drives us to work hard, show grit, and go above and beyond to achieve great outcomes.
- Constantly Improving: We are eager to learn and grow. Challenges are opportunities to innovate and enhance our solutions.
- Team Focused: We know that our success is built together. We support one another and celebrate team achievements.
- Highly Reliable: We demonstrate good judgment, honor our commitments, and are accountable for our results.
Why Suralink?
There's a lot to love about working at Suralink! Here are a few of the benefits you can expect:
- Remote-friendly policy
- Medical/vision/dental insurance
- Flexible PTO policy and ten paid holidays
- Parental leave
- Professional development allowance
- Community involvement
