Commercial Operations Manager

Infrastructure Products Group

Lebanon, Tennessee, United States

Job ID: 526571

Exempt

Job Summary

The primary role of the Commercial Operations Manager is to lead a customer-focused commercial team that delivers exceptional customer experience throughout the estimating, order fulfillment, and project execution process. This leader is responsible for developing and managing Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence. The Commercial Operations Manager serves as a key advocate for the customer, partnering closely with Sales, Engineering, Production, and Transportation teams to anticipate needs, resolve issues, and ensure commitments are met. By fostering a culture of accountability, collaboration, and continuous improvement, this role ensures customer expectations are exceeded while supporting business objectives. Additionally, the Commercial Operations Manager works closely with Finance, Credit, and Collections teams to proactively address payment concerns, resolve disputes, and maintain strong customer relationships.

Job Location

This position will be on site at our Lebanon, TN facility.

Job Responsibilities

• Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes
• Maintain a long-term schedule across all product lines
• Develops, implements, and streamlines processes to manage sales orders
• Effectively forecast shipments on a monthly, quarterly, and annual basis
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs
• Works closely with other departments to drive schedule attainment and resolve customer service issues
• Proactively minimize, respond to, and negotiate customer back charges
• Manages the change order process to minimize scope creep
• Assumes overall responsibility to deliver orders on-time and on budget
• Other duties as assigned

Job Requirements

• BS degree or equivalent industry experience required; MBA preferred
• 5 + years sales and/or operations management experience in manufacturing, industrial or construction environment preferred
• Demonstrated ability to read and understand blueprints and contracts
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software
• Process improvement or lean manufacturing certification

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!