We're looking for an experienced
Commercial Lines Team Leader to lead and develop a high-performing service team while managing key client relationships and helping drive the agency's continued growth. This is an opportunity for a strong commercial insurance professional who enjoys mentoring others, solving complex client challenges, and influencing business results.
Key Responsibilities:Lead and Develop Your Team- Coach, mentor, and support Commercial Lines Account Managers and service team members.
- Foster a positive, accountable, and collaborative team culture.
- Participate in recruiting, onboarding, training, and employee development.
- Provide technical guidance on coverage, carrier requirements, and account management best practices.
- Partner with agency leadership to drive operational excellence and exceptional client service.
Build and Strengthen Client Relationships- Manage a select book of commercial insurance accounts.
- Serve as a strategic advisor for key and complex clients.
- Conduct annual reviews, stewardship meetings, and risk assessments.
- Develop customized insurance and risk management solutions.
- Support client retention through proactive service and trusted consultation.
Drive Growth- Identify opportunities for cross-selling, upselling, and account rounding.
- Collaborate with producers on new business opportunities.
- Participate in presentations, prospect meetings, and strategic planning initiatives.
- Support agency growth through networking, community involvement, and industry engagement.
Deliver Expertise- Guide coverage placement strategies and complex account management.
- Stay current on industry trends, emerging risks, and market conditions.
- Support carrier relationships and help develop creative solutions for unique client exposures.
Skills & Experience- 5+ years of commercial insurance experience with demonstrated expertise in commercial coverages, including General Liability, Property, Commercial Auto, Workers Compensation, Umbrella, and Professional Liability
- Prior leadership or supervisory experience within a commercial insurance environment.
- Proven ability to lead, mentor, and develop others.
- Strong relationship-building and client service skills.
- Excellent communication, problem-solving, and decision-making abilities.
Preferred Qualifications- Experience working with middle-market or large commercial accounts.
- Demonstrated success driving client retention, organic growth, and operational performance.
- Experience working with carrier partners and underwriting teams.
- Knowledge of service standards, workflows, and performance metrics.
Benefits- Competitive compensation
- Paid License renewal and continuing education
- Comprehensive benefits package including:
- Medical, Dental, Vision
- FSA/HSA & Life Insurance
- 401(k) with company benefits
- Competitive PTO including vacation and sick time, and company holidays
- Wellness program and employee support resources
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